Central America 4 Stars Hotels

"We had a Junior Suite Double Beachfront with a king bed and full bed. We really liked being able to walk out directly to the beach. The room was spacious enough for a family of 4. We only tried the italian restaurant and were not impressed, but we enjoyed the buffet restaurant (especially for breakfast!). They had vegetarian options every day, though I think they could have offered a couple more options. "

"Yes"

"Clean room. Friendly staff"

"Rude hotel staff , they didn’t have water for guests on April 5. Started renovating the hotel while guests were still In the hotel. Shut some restaurants and store a day before renovations . They didn’t seem to care for the safety and comfort of the guests"

"Wifi was spotty and not reliable. Went to 3 different restaurants at 7:00pm and was told they were full for the night, had people waiting for tables. Some info at checkin about the process would have helped. First time at this property but wegave stayed next door at the adults only Location and it was much better service and wifi."

" Hotel was old bathroom had mold "

"Although the hotel had some positive aspects, our opinion is heavily influenced by the very poor service we had in the Fiesta club restaurant. At breakfast in particular the staff were extremely discourteous to us. We had to constantly ask and re-ask for basics like coffee or replacement cutlery and the staff appeared to do their best to ignore us even when we made it obvious we needed something. To be fair some restaurant staff were lovely on the evening service. We complained to the restaurant staff directly but felt so strongly we went to reception and asked for the manager to voice our frustration. After reception taking our complaint and promising to have the manager contact us there was no feedback to us in any form. This has left us feeling that the hotel does not care about its guests negative experiences. I do not normally rate a hotel if it is not exceptional but I feel so strongly about this negative experience I fell compelled to complete this review"