Victoria 3 Stars Hotels

"Love the breakfast "

"I was double charge by the front desk. I showed her that i got a reservation from expedia but she charge me 67$. I made mistakes to book in tarlac for $50. They told me to cancel the double charge but they cancel the 50$ i paid in tarlac instead of cancelling the $67. I hope they can fix this error."

"SM mall"

"The rooms are very clean, the staffs are very nice, friendly and helpful. Maryjane and Jeff, is very friendly and always goes above and beyond and are welling to help when you needed help, so as the manager. but my only problem is no restaurant on site. when we use the shower there's no drainage when you shower the water goes to the toilet side and its not draining so you're stuck on a seating water and it flooded its because its no drainage. I would be welling to go back again in the future and would like to try different rooms. the swimming was nice and clean. everything almost perfect. they just need to add a restaurant since most restaurant are far away from the hotel. or you would have to bring your own then the employee would charge your for bringing foods or drinks because they say the sell them on site. "

"The room is so dirty, the pool is so disgusting. The environment is so dirty 👎👎👎👎"

"Do not stay at this property. The photos are outdated and very misleading. Upon arrival, the building looked abandoned and unsettling. The room we were initially assigned was not safe or suitable for sleeping—there were many mosquitoes, and the bathroom was unsanitary. We requested a room transfer and were asked to pay additional money. Even after transferring, the new room still had mosquitoes. Both my child and I ended up with numerous mosquito bites. The staff also required a deposit to receive the room key, but this deposit was never returned at checkout. The staff claimed there was a PHP 400 rate difference but did not provide any receipt. We were two adults and one child, yet we were only provided with one old towel and a blanket that was extremely thin and almost torn. The lack of basic amenities was unacceptable. Because the booking was non-refundable and we had nowhere else to go at the time, we had no choice but to stay. The experience was extremely stressful and unpleasant for my family. Additionally, the property is located near a main road, and traffic noise can be clearly heard inside the room. This was a terrible experience overall, and I strongly believe this property should not be listed on your booking platform. "

"Very disappointing stay here. Hotel met our expectations, however this service level doesn’t match at all. Our food order was wrong when order room service. They just drop the food without any confirmation. Our bathroom on the first day got clogged, and had someone come in to unclog it. This happened on the first day. On the last day they wanted us out at exactly 10 am. The room cleaners came at 945 am to tell us to get out. In all my stats, I have never experience this at any hotel. At 10 am they came back with another person telling us that we need to leave the room, we told them we are waiting for our yo pick us up. From a service standpoint I find this very rude on there part. Our ride arrive at 10:15 am. It’s funny the hotel employed Ed couldn’t spare 15 mins for our comfort to wait in the room. From this point forward I will stay irvrevvomnend this hotel or its chain as their employees represent brand of this hotel for our experience of customer service to be wcpected. Management will need to retrain staff, to better needs their guest needs here . "

"We had a very pleasant stay at the hotel. The room was modern, malinis, and well-maintained, which made our stay very comfortable. The poolside area had very relaxing ambiance, a very quiet place perfect for unwinding after a long day. Nag-enjoy ang anak ko sa pool, which made our stay even more memorable. Mababait ang staff, accommodating, and always ready to assist. The hotel's location is also great, malapit sa grocery and mga kainan. Overall, it was a great experience and we would definitely consider staying here again."

"Such a wonderful stay! All the staff were very welcoming, polite & helpful. The room was spacious and clean with an air conditioner that worked well. The onsite restaurant called ASH was so delicious & such big portions. The food here was probably one of the best meals we ate during our visit to the Philippines. Thank you for such a great experience!"