Zona Oeste hotel rooms a the Independent

"Mariana was simply the best! She totally elevated the experience to a luxury level. "

"This is a 3 star hotel, not the 4. Hallway cleanliness was below 4 star expectations. Our shower had black mold in the grout. Mold was also where we had to hang the towels on the hooks on the wall. Breakfast was ok, too many breads that taste the same, eggs were below average. Only fruit and yogurt saved breakfast. Pool - grout had mold, so I did not even swim. Beds we comfortable and clean sheets we changed daily. That was good. Location is good, beach is close."

"The staff were unhelpful and definitely not a place to stay if you are an english speaking tourist. At times, they will not be able to help any requests and will speak about you to eachother in front of you. If asked for help, staff will leave to “fix the issue” and disappear for 10 minutes despite telling you it’ll be a few minutes. Upon retuning, they’ll greet coworkers, go behind the counter and “work” on stuff until approached again regarding request. Definitely needs better staff but otherwise, good and growing location, close enough to attractions. Generic requests are well received and most times, staff was great and helpful, just something to be weary about for anyone coming in with poor portuguese."

"Great"

"This was a nice hotel and worth the price. However, the rooms were relatively simple and the television offered little options for international travelers. The morning breakfast buffet was a little overpriced in our opinion. The staff were all very nice and pleasant."

"Great breakfast with a wide variety of food. Staff is very kind and willing to help. "

"I had an interaction with a male receptionist that was absurd. I stopped by the hotel a few days before the check in date and there were a man and a woman working in the front desk, I approached the man, who was looking at me and spoke to him about what I needed. He didn't answer me, instead he looked down to his computer like I didn't exist. So the woman offered help, and I started talking to her. Another man arrived and that male receptionist spoke to him, normally like he should had spoken to me. I have never encountered such behavior, maybe because I am a Centurion client, I am not used to be treated this way, but for sure we are not coming back to this hotel. We had to travel sooner so we didn't stay at this hotel but the front of the hotel was not very clean."

"Great place. Very attentive and friendly staff."

"Una noche habia basura en el pasillo y por la mañana seguia ahí. El piso de la habitacion se sentia sucio al pisar descalza. Staff muy amables, sobre todo la chica de recepción que me ayudo a conseguir pizzeria. Desayuno muy rico y completo."