Ziba Hotels

"I am a frequent traveller to Uganda, as I work in the travel industry. I rarely ever write reviews. I have stayed at the Latitude many times since it opened. What was once my favourite, and the best hotel in Kampala, has now become tired and very run down. Management has made unfortunate decisions with the layout - the buildings and pool areas look tired, unreliable wifi in common areas, and the staff could use some encouragement as they are not engaged. Latitude is a boutique hotel - the decision to move the gym in favour of another conference room was unfortunate. The gym used to be amazing. There are more than enough other conference hotels in Uganda! The food is overpriced, generally confusing menu (no prices listed on some menus), and really just overall lacking. Most notably, one morning the entire staff was eating from the breakfast buffet, while I was trying to get the last remaining food as a guest. The design, food, and layout/vibe of the hotel, which made the place so special - is no more. Very disappointed. We actually checked out early to move hotels. Of course, no refund or special accommodations. I will not return until management makes some changes. "

"No wifi access but otherwise excellent"

"I have stayed here a total of four times and have found it to be an excellent hotel. Clean, attentive, friendly staff, and excellent food. It's proximity to the airport is a big plus. Highly recommend this hotel. Also don't miss the Botanical Gardens just a short walk away."

"Good locations and fine for a couple if nights"

"Breakfast menu needs to improve a little"

"Clean and functional space. "

"Clean rooms. Staff were very courteous. They went way beyond when my daughter and I were ill. I found the front desk and restaurant friendly and professional. "

"The air conditioning was good. The room was comfortable, but there was no hot water in the shower. The organisation of my very early shuttle to the airport was done, but when the car arrived, the staff called the wrong room on the phone so I was not informed!! On the whole, not really worth what I paid for the room."

"The hotel has a nice lakeside setting and the airport shuttle service was convenient and appreciated. However, the property feels older and could benefit from updates and general refreshment. There were also many lake flies during our stay, which made the experience less comfortable. We requested a late checkout and, although the manager offered a reduced rate, we still had to pay $50 for a 3:00 pm departure. Overall, it was an average stay with some positives, but there is room for improvement."