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"Excellent staff and customer service."

"We had an amazing stay at Serena! The property, amenities, staff and services were all top tier. Whenever we return to Kampala, we will be staying at Serena"

"It was really nice, very clean & i would highly recommend it 👌 "

"Lovely hotel. Very clean. Excellent service. Staff really helped us out with a few things. Free baby cot which was very comfortable. Room was very clean. Lots of water bottles. My only problem was no shampoo… a minor detail though. Food was delicious. The buffet breakfast had dishes that were different - not the same every day which was great. And for bacon lovers…. they have bacon cooked perfectly!! "

"N/A"

"We had another lovely stay at Hilton Garden Inn this week, the staff are so attentive and helpful, especially Collins and Wilson, but there isn't one member of staff who did anything less than their best to ensure that we had a good stay. My children love it here and the addition of a rollaway bed makes it much more comfortable for all of us. I was not charged for this which compared to other hotels we have stayed in during our trip is brilliant and so thoughtful. It does not take much to set these beds up and makes such a difference to families who can struggle to find hotel rooms to accomodate multiple children. We stayed either side of a visit to Murchison and the hotel was happy to store my luggage for the 2 days we were away, even offering us a complimentary breakfast for our last few days as I had mistakenly left this off our second booking. It's perfect walking distance to Acacia Mall and easy for all the nice restaurants in Kololo and surrounding areas. We will definitely be back again next time we are in Kampala!"

"Excellent"

"Love this hotel! Outdoor dining, excellent food, live music on Sunday, helpful staff. Rooms are average but comfortable. "