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"Riu Kukulkán was amazing. Every staff member I encountered was super friendly and professional. The bellman Renee and Hugo were so sweet to me. They were not only helpful with bags they would press the elevator button when they see u heading that way all the times.Check in was smooth I forgot the names but male and female their name tag said training.I arrived around 1pm and surprised that my room was ready. I did Elite which I highly recommend. The room was clean and beautiful (Room1022) with an amazing view. Only thing missing was the bag , tumbler and champagne but that was an easy fix with a trip to the front desk. Next day it was in my room ( no worries). I enjoyed the elite pool and infinity pool the most. The elite pools has a latter and no ramp I saw many reviews complain about that but it wasn’t a problem to me cause I still have young knees plus it’s only 4ft. Now the star of all staff goes to my man Jorge(George) he is the bartender at the elite pool along with Julio who was a Sweetie also. This man Jorge was amazing from our first interaction with him. He went beyond and above for us and everyone at the elite pool. He would go get our towels for us, remember our drink orders. He observed I liked ice chips and would bring me a cup of ice whenever it got low.( I can’t take the heat too much).His energy was always positive and upbeat! I’m a server at a Michelin star high end restaurants in my city and I was impressed with his ability to engage and cater to everyone "

"This property is to relax "

"Everything was very neat and clean. The staff was awesome and took care of everything!"

"The staff was awesome, always helpful and friendly."

"Is in grate location private property clean "

"Excellent services "

"Na"

"Really nice place, but the laundry was out of service which made things difficult with 2 kids. Everything else was fantastic "

"Wonderful service and the views were breathtaking."