Winterbourne Bassett Hotels

"Great room with access to lake, plenty of space and well proportioned - spa was good, but pool could be warmer ! Breakfast nice, but you need more coffee machines. Bar area nice and cocktails superb!"

"Amazing all round "

"The hotel was very well located near Swindon retail outlet. It was very clean and the bed was comfortable. The breakfast was plentiful and of good quality and being a buffet meant you could have as much or as little of everything as you wanted. The man on reception, at check in, was really welcoming, friendly and efficient. Overall, a great stay."

"Lovely hotel, friendly staff, especially in the evening in the restaurant and bar. Nice warm hotel room. Carpet could do with a makeover but lovely room . "

"This is a smaller hotel with a homely, personal feel that felt unique compared to larger, more commercial feeling hotel / spa combos that are becoming so common now. We felt very comfortable playing games and having drinks in the evening, enjoying the unique heated outdoor pool and generally relaxing. Our room was large with a huge, comfy bed with crispy clean linen and a lovely hot bath with bubbles. Our evening meal was exceptionally tasty and well presented - the baked Sole was the best meal I've had this year . This would easily be a 5 star review except for a funny interaction with the restaurant manager who, despite my booking a 6:30pm dining slot weeks ago, which the front desk confirmed on arrival, looked at me like I had two heads when we turned up to dine...he did speak to us at first, didn't use any pleasant or even polite language to put us at ease and made me feel a bit silly TBH by staring at me in the hallway until I spoke. This person needs to follow the example set by his team who were all warm, conversational and put us at ease. There was a 60th birthday in the big function room that perhaps took his attention away, but I couldn't help feeling this chap is in the wrong industry. Other than that, we couldn't recommend this enough. A little gem tucked into the Wiltshire countryside. "

"Have no real complaints about this hotel, only thing, we were on the top floor and it took Hot Water about 5 or 6 minutes to come up, but otherwise staff and the hotel were very pleasant, staff especially"

"Staff went out of their way to make our stay memorable "

"The room was clean and big. it feels new and the pub next door was decent. it was a great location to explore Bath, the Cotswalds, Stratford, Stonehenge, and Wells/Glastonbury. There were some staffing shortages that led to some hiccups, but that was situational and shouldn't be a problem moving forward."

"We had a nice room. Comfy bed and plenty of choice for breakfast. Welcoming staff and hotel. Treatment from spa and pool and steam room were relaxing. Not far from many places to visit. Went into town too. "