Westhofen Hotels

"Room was clean and spacious "

"We stayed in the "Comfort Double Room" part of the hotel, and the place was far from 4-star superior quality. It felt like an unmaintained 1980s relic with unpleasant red shag carpet and almost zero soundproofing. The room was objectively dirty and hazardous: Hygiene: There was active mold on the bathroom ceiling and in the shower grout. The toilet had a visible brown biofilm build-up under the rim, and the water faucet was covered in heavy limescale. Expired Food: I found coffee creamers that had expired over 100 days ago (Dec 2025) and minibar chips expired by two months. Security: While we were out, housekeeping took an active key card from our room without explanation. We had to go back to the desk to reprogram everything because we didn't know who had it. Service: Breakfast service was incredibly slow; it took a very long time just to get a coffee. Management provided a partial discount after I showed them the photos, but a refund doesn't fix these health and safety issues. If you book here, be very careful which wing they put you in."

"It was a nightmare trying to communicate prior to my stay. I booked 2 rooms for 2 adults and 2 children. I was told when I booked that I would need to wait until closer to stay to request rooms close to each other. There is no representative at location so all communication is via email or one time we phoned and the woman was very rude. We finally did get the room locations we wanted but only after having to spend way too much time trying to communicate with host. Rooms were clean. Beds very hard, not comfortable. The pillows were horrible—like having no pillow. No shampoo or conditioner in bathroom as I forgot mine. Fire alarm went off on last night—no hotel representative to communicate with. Not fun standing on n the street at 22:00 after you’ve already gone to bed. Was told by another guest the fire alarm went off 6 days prior as well. I stayed at LimeHome in Memmingen a year ago and it was a lovely place experience. I won’t be staying with LimeHome again. Tried to call the number where we had spoken to the rude woman and my phone said that number would no longer accept calls, I could only text. Unacceptable! "

"As always, a very nice hotel."

"My stray here was great. the room was basic but had prety much everything i needed and it was clean and spacious"

"Very nice hotel. Unfortunately "

"Good sized room in a good location. Only one elevator was working which resulted in some lengthy delays getting to and from the upper levels. More than once during my two week stay I was left with 2 hand towels and no bath towel. Otherwise the stay was great. There's free travel on the Mannheim public transport included it you join their rewards program."

"I don’t like that the rooms aren’t cleaned daily. There was no refill of the mini bar the second day. "

"Everything good"