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"Some receiption staff especially the females were not professional or friendly "

"The rooms were spacious, and there was plenty of room for extra activities. My stay was 3 nights; some of the things were outdated, and no USB or USB-C connection. Location was excellent, walking distance to Haram. Plenty of things to do around. If you are there just for a spiritual visit, this hotel is perfect. It is a 3-star, and I don't mind staying here again."

"Clean room Friendly staff. Great view ALHAMDULILLAH"

"The hotel said they hadn't received Expedia's payment and made me make a second payment upon arrival. The following day they acknowledged receipt of Expedia's payment and said I would be refunded my payment within 21 days. It is now 38 days and I've received no refund. The breakfast was recycled from the previous days' uneaten food."

"The hotel staff was amazing from the get go. Room and property was clean and smelled delicious! About a 3 minute walk from the Mosque and very centrally located to restaurants and shops."

"Everything especially housekeeping on 3rd floor"

"Great location and comfortable rooms and close proximity to Masjid Alharam."

"Amazing location next to haram"

"Service helpdesk is not supportive "