Family friendly Hotels in Western Highlands, Guatemala

"Wonderful place and customer service"

"Beautiful hotel. With a great pool and views. The staff were also extremely helpful. "

"Beautiful views of lake and mountains. Good breakfast."

"The hotel is okay, most of the natural beauty around it makes it look a lot better. There is no AC so be prepared to be warm during the day. Our room was over an hour and a half late and we were not compensated whatsoever even though we were waiting for them. It's time for isn't overly attentive and the wait time for the food is definitely not worth it. "

"Beautiful oasis just steps from the lively downtown Panajchel. The thermal pool is very relaxing and the waterfall was fun to walk through to cool off. Our room was very large and comfortable with a nice sitting area outside the room. The staff were very friendly and helpful. The entire property is very clean and we felt extremely safe."

"The hotel facilities did not look as pictured. The rooms are extremely dated, they don’t have AC or any temperature control. The property is marketed as a hotel but it looks more like a guest house. Also, the room service started before 8:00am when some of the guests are still sleeping. Food is average. "