West San Antonio hotel rooms a the Marriott Hotels & Resorts

"The check in process needs improvement. Waited in long line to be told our room wasn’t ready. Then another line with the concierge to get our parking pass. Then yet another line at 4:00 to get our room key. All total about an hour. Seems lengthly and unnecessary. And to top it off the room keys didn’t work so had to go back to get new ones. An apology would have been nice. "

"Very loud, dingy and old, appliances didn’t work and neither did the tv"

"The staff that was there were all very friendly and helpful, but they definitely need more staffing in the food section of the hotel"

"Staff was good. Arrived during time when raining heavily and no one was at front door area to assist. Room was not in a presentable condition and the Room temperature could not adjust Room was cold. Restroom the hot water by the vanity never got hot. Made my stay unfavorable "

"Very friendly and helpful staff"

"Clean room. The staff was AMAZING! So much near by. It was a great stay. Fit all of my family, and mind you I'm a family of 8😊. Only thing was it's out dated."

"Amazing "

"No WiFi was available at all during our 4 night stay. I called the front desk to let them know, they said they would check it, it never worked for us. Our room was poorly lit. Carpets and bed skirts were very dirty. "

"Clean room Breakfast was great Crib available "