West Monroe Hotels

"Very nice accommodation "

"The room and common areas were in quite poor condition."

"Room felt real dirty and smelled foul. The smoke detector was not connected and tv did not work. Hotel seemed very run down and needed some maintenance. "

"Stay at your own risk. This place was rotten. I did not actually end up staying here. I requested- on line- as they tell you to do- to have 2 queens instead of a king. No response. They tell you to check the status of your request before you come. There is no direct number to the hotel on their website. I called the 800 number. Oh we can't help- transfer to someone else. Oh we can't help you have to call Expedia. They couldn't help but did provide a direct number to the hotel. Called and spoke to an alleged manager. He couldn't possibly help- we're all booked up- sorry. After a difficult conversation where I tried to get an answer why they tell you to make a request but have no intention of responding or honoring it, he reluctantly said he would go through reservations, "see what he could do" and call me back. This was at 10am. Having received no call back after several hours, I tried to cancel the reservation. Nope. I was past the alleged checkout time. Check in is at 3pm. This was at 1pm. How does that work? I made a reservation at another hotel, called my credit card company and disputed the charge for this room. Got a voicemail at 10pm saying they could not honor my request. Seriously? And this morning I get this email asking me how my stay was. Don't bother."

"Amazing stay here. We booked this hotel on a Monday during a road trip and stayed at a Hilton the following night in another city (which was horrible) . On our way back we were looking for other hotels to book and we were so paranoid about risking and staying at another crap hole we decided to go back to the Crafts man. Friendly staff, clean room and property. It was a no brainer. Would stay again."

"No complaints. Felt safe for my family."

"Rooms were huge and loved the layout of the space we had."

"Door would not shut. Came back to my room and door was open no house keeping around"

"Hotel was older but well maintained. "