West Monroe Hotels

"W checked in around 3 with an online booking that implied the waterpark passes were included. Upon check in we were told that it is not in fact included and was an additional fee. This was only the start of our issues. Throughout the few hours we’ve been here we have dealt with: nobody at the front desk or the manager Jared being in the side room or out at a table watching the game on the tv with a sign posted “be back briefly”. This sign was up for at least two hours that I noticed, but was only taken down when the lady for nights came in and took it down. Aside from this we also have a room that has a broken remote, a dirty bathroom, stuff on the walls of the room, no mattress covers just basic sheets, dirty floors, metal sticking out of the bottom of one of the beds that will cut somebody, a bathroom trashcan that has blood on the bottom of it and didn’t have any bags. Instead of getting a new bag or even getting it wiped out Jared just put trash bags at the bottom and said that was all he could do after putting a bag in it. The waterpark is disgusting and there should never be only one lifeguard on duty. Parents were life guards for kids who were not theirs, including us having to help another child in the water today because one lifeguard cannot handle the entire area when it’s busy. As for it being disgusting, there "

"Staffs are super friendly"

"Breakfast was very good. One thing lacking was no coffee maker in the room."

"Beautiful hotel and great location! Comfy room, super clean and great food at the restaurant!"

"Was ok for 1 night and a quick stop. Pillows need to be updated though. "

"The room smelled like all smoke even the sheets the tub was dirty didn’t even stay in there walked in and walked right out "

"Breakfast food, such as waffles and coffee were poor quality."

"Comfortable and pleasant stay. Good breakfast."

"The room was wonderful! Patrick, the breakfast supervisor, did an awesome job! Would love to return to this hotel again someday."