West Mere Hotels

"Dear Team, I had originally booked Tea Garden Stay for my trip. However, after the booking was confirmed, I received a call from the property stating that the booking had been opened erroneously due to a system glitch and that the stay was not actually available. I was then advised that an alternate option would be provided. Unfortunately, the alternate accommodation offered was completely unacceptable and nowhere close to what was originally booked: The alternate stay was a basic 2 BHK home, with no basic toiletries, towels, or standard amenities provided. The location was not accessible by auto or cab, causing major inconvenience. My original booking included breakfast, which was not provided at the alternate accommodation. I specifically chose Tea Garden Stay for a comfortable and hassle-free experience. Due to this booking error and the poor substitute provided, my entire trip was severely disrupted. This situation occurred solely because of your system error, and I had to face unnecessary stress and inconvenience as a result."

"Staff- beyond excellent Room - well equipped Cleanliness- spotless Amenities - plenty Staff went out of their way to make our stay comfortable "

"We stayed one night to experience the grandeur of the palace. The staff were courteous and the meals were to a high standard that you would expect of such a place. But we felt isolated and little disappointed as it was very quiet and lacked warmt. Hot water was only on at certain times making it more univiting and some parts looked rundown. The ball room was impressive and had nostalgia but we were glad to only stay one night. I'm sure the experience may be better during the high season when it is more busier."

"Great stay"

"Good room, good service "

"Amazing property. Feels like you are in heaven. Amazing service. "

"Very enjoyable stay. Location is hard to find but the staff is fabulous and very welcoming. "

"This was terrible experience lost my money, there were no toiletries, no phone in the room to connect with reception. Nobody was ever at the reception probably why they don’t give phone in room. Broken floor "

"Very serene and beautiful property. Very modern. Excellent service. One of a kind property nestled in the middle of tea estates. Loved their hot infinite pool room. "