Budget Hotels in West Madison, Madison

"Great service"

"The place was kept up to a very polished standard. The room was comfortable. There were a number of mechanical sounds emanating from the ceiling. The only downside was that there were a number of kids staying there Friday and Saturday evening and there were revved up and playing in both elevators, slowing down getting up and down ."

"Stephen the receptionist at the front counter was a joy and a consummate gentleman! What a positive person and was just great to converse with. We also enjoyed the made to order breakfast. Parking was easy-we always seemed to get a place near the front door."

"Breakfast was better than the usual fare for a hotel of this size. My suite was large and well appointed, a great value."

"Nice bartender "

"Yes"

"We will never be returning to the Edgewater. We had some bad customer service. The car shuttle service was excellent, and the valet staff was friendly and nice. However, the front desk and the general manager failed us. When I called requesting housekeeping, the staff member had a language barrier and didn’t follow through on getting someone to come clean our room. We went two days without housekeeping despite multiple requests. I also asked twice to have the sheets and linens changed, and no one ever showed up. I ended up waking up with a rash on my face from the dirty bedding,. When we returned to our room, towels were everywhere and the garbage was overflowing. The manager showed up seeming like he had a stick up his a**, he was distasteful, dismissive, defensive and accusatory, he seemed offended that we’d ask for fair compensation for a bad experience on our wedding night. The front desk’s failure to follow through and the manager’s hostile attitude really ruined what should have been a memorable experience. 2/10 definitely not recommended."

"Looks like they updated. Very nice!"

"Really great pool and pool table! This hotel checked all the boxes for our family trip with friends!"