Search Inns in West Caicos

"On our second morning I woke up to find that my arm had been devoured by bedbugs overnight. I called the front desk and asked to change rooms and was told that someone would be checking out of a ground-floor unit at 11 and they would move me into it. So we went to breakfast and returned at 11:30 and were told that our new room wouldn't be ready until 3pm. That was strange, as less than two hours earlier they said the room would be ready be 11, but ok. So we asked if we could use their industrial washing machines so we could wash all our clothes simultaneously in hot water, and they said, "No, there are washing machines in the room." We pointed out that these machines were very small and would take multiple loads to wash all of our clothes, and they simply said that guests couldn't use the large machines. We returned at 3pm and were led to a 2nd floor room--so that explains the delay. The ground floor room they were going to give us hours earlier would have been an upgrade, because the glass door has pool access. So instead they made us wait four additional hours, with our luggage in a bed-bug infested room. When we checked out at the end of our stay, I asked for the first two nights to be taken from our bill to account for the hassle, and the hassle ahead of us to make sure that our luggage doesn't introduce an infestation in our house when we return home. They said that they checked our room and there were no bedbugs."

"Me and my friends had great time. New hotel , very well taken care of….great and pleasant staff"

"Lives up to the reviews. Great beach, clean rooms, the shuttle to West is very nice if you want to venture out to the center. The staff is very nice and helpful."

"We had a decent stay at the West Bay Club. The restaurant on the beach is fantastic, and the staff was very nice. Great spot for lunch on the beach. There are kayaks, paddle boards, & snorkels you can grab for free right on the beach which was super nice. The hotel has an excellent spot on the beach with a beautiful view. The chairs, umbrellas are very nice. My cons of the hotel were the amenities at the front desk and cleanliness of the room. I felt the room could have been cleaned better. There were some spots that still looked pretty dirty. The chairs in the room were stained up and old. The bed was not very comfortable either. The bed frame was broken so the mattress laid at an angle. During my stay, my wife needed feminine products and a toothbrush. The front desk had neither. They recommended going to a nearby grocery store to purchase them myself. This was fine, but my experience at resorts like this, they typically can provide something simple like a toothbrush. The pool is basic. The breakfast was fine. There is no gift shop or other small store like other resorts have. Overall a decent resort but not my favorite compared to my other stays in Turks & Caicos."

"Le personnel extraordinaire toujours à nous satisfaire cuisine réception femme de chambre merci"

"Overall property was nice, food was good. Part of the room was updated and other parts were still dated. The servicing of the rooms was excellent, twice a day. The service at the restaurant Pelago was very slow, the beach service took over an hour to get anyone to come take your order even with the flag up for service and some times the people helping with towels and beach equipment would be a little rude. Overall it was good place to stay, the beach was short but clean. We could also walk to other resorts to eat dinner at their restaurant easily as taxis can be pricey for a family of 6. "

"I have nothing but amazing things to say about this hotel! Book it! We booked a Suite, 1 Bedroom Island View. It had 2 bathrooms, 2 closets, 2 safes, two tvs, a small kitchen, living room, a nice porch and a king size bed. It was amazing to have such a large space for two of us. In the kitchen we only used the nespresso (so happy they had nespresso!) and fridge but otherwise it has a few pots and basic equipment if you want to cook a very simple meal. The hotel truly thought of everything and didn't skimp on quality! You're given a nice stainless steel bottle to use the water refill stations around the property which was nice to have in the heat and on excursions. It rained while we were there and they supply massive umbrellas to walk around with and when they were running low they refilled them with brand new ones so that there was enough for each guest. The beach was amazing and beautiful and the chairs at the beach and pool are padded and comfortable. We were able to walk right up to get a paddle board and kayak without any wait or reservation. They had lotion sunscreen at the pool available to use. All the staff were so friendly. We ate at a couple restaurants onsite and enjoyed the food. We played pickle ball and outdoor chess. They had bikes but we didn't use them. Its walking distance to thursday fish fry, the grocery store and shopping. We spent an evening at the Ritz nextdoor and were not impressed with service or the property and were happy we were at Seven Star!"

"We loved the hotel and the location on the bay. The room was excellent and beautiful. The free continental breakfast, all day cookies and fruit and bottles of water were a treat. Zenza was within walking distance to 2 beaches and 3 great restaurants. There was also an excellent food truck around the corner. The front desk staff was wonderful and extremely helpful. We would definitely stay here again! "

"Clean Room GREAT Staff! Ask For Daniel he's the bomb!"