West Berlin Hotels

"The day I was traveling with my baby, the hotel called me to confirm my reservation by having me pay for the room over the phone. I told then I didn't feel comfortable and that I had selected to pay in person in the hotel room. She was rude and didn't like that I wouldn't pay but I read her my reservation policy and had till later that day to pay without cancellation of my reservation. I also told her that I was traveling alone with a baby and would get in late. Then when I got there, other women that just checked in came back from their room to complain of it's smell. The women behind the desk gave them disinfectant spray as the solution. Then after I checked in the room was dirty. There was pee around the toilet. The bed looked like it was slept in. The sheets did not look or feel fresh. They felt old and used. Food crumbs were all over the carpet. There was sticky stuff on the night stand. Lamps were stained with water. The phone and lamp was broken. I called the front desk through my cell phone and the lady was rude. She said she couldn't help me and hung up on me. I tried to check out that night and they did not give me a refund. "

"Very nice clean room with a great view. The staff was accommodating and helpful. "

"Room was not clean "

"Wonderful hotel, great location (albeit busy street), good breakfast, good coffee, but do NOT order dessert at the hotel's restaurant. We ordered 2 desserts and both of them were subpar. "

"This stay was a 1 star due to serious sanitation and safety issues that made the room uninhabitable. Onsite garage isn’t owned by hotel and had height restriction of 6’ and I was unable to accommodate full size SUV. Alternate garage suggested blocks away with no shuttle, no monetary offset and had to carry luggage and walk with children through the city. I documented multiple bodily fluid stains (blood, urine, hair), food debris, old socks left behind and a broken door. On-site staff did not offer support that evening and escalated to management but I was never contacted. I escalated to Expedia customer supoort."

"The staff was very friendly. The location was convenient to public transport stations. The room was clean and well appointed, including the kitchen. We had a really comfortable and enjoyable stay."

"Conveniently located in downtown, walkable to good bars and restaurants…"

"Nice hotel, very conveniently located in Rittenhouse Square! Walkable to a lot of good bars and restaurants…"

" body wash bottle in shower was empty and window shade did not move evenly"