West Alton Hotels

"Comfortable size bedroom with a king bed. Good location with free parking. Breakfast was complete and better than expected with many choices. Friendly staff."

"This is a very nice hotel located in a area that is easily accessible to just about everything. The hotel was being renovated but the construction started when it was supposed to and it was supposed to and was very well signed. We stayed in a renovated room that was extremely comfortable had a great bed and a new shower that was kind of cool. I've no regrets about this day whatsoever The staff was up front and amenable and we had a couple laughs about the construction, which took nothing away from my stay "

"The remodel proved an improvement to Mills Falls. I stayed at Chase house this time around. And was not disappointed. The new mattress, pillows and towels were fantastic. I also loved their new line of toiletries. The building is quiet (but I did stay here in the off season)… and I appreciated the hotels amenities. We visited the Spa and pool at Church Landing (same business-but on the other sidebar the street). All of our treatments were relaxing and enjoyable. As was the spa locker room/ relax area. The spa was more expensive than spas back home in NY. But I guess when you are on a a- that’s the price you pay. Overall, I always enjoy my stays here. And this time around, I appreciated the upgraded towels and bedding."

"I want to start by saying the staff at this hotel were consistently friendly, helpful, and professional throughout my stay. The property is currently undergoing renovations, which I tried to keep in mind, and because of how kind the team was, I truly did not want to leave a negative review. However, due to how sick I became during my stay, I feel it’s important to share my experience. I prepaid for a two-week stay. My first room had a strong cigarette smoke smell, and the front desk quickly moved me without issue. In the second room, I noticed visible mold on the curtains and a strong moldy smell coming from the AC unit. I had to turn the AC off and open the window just to make the room tolerable. Again, staff were kind and moved me despite the hotel being fully booked. Unfortunately, my health continued to decline. I lost my voice, had watery eyes, congestion, an asthma flare-up, extreme fatigue, and even developed a rash. After checking into another hotel nearby, I felt completely better within two days. The staff did everything they could, and I appreciate their efforts. However, the room conditions, especially the mold and poor air quality, had a serious impact on my health. I hope management addresses these issues, but based on my experience, I cannot recommend staying here."

"Warm room in pool area"

"Room reeked of cigarettes, ceiling fan broken, felt gross"

"Very awesome people they upgraded me to a way better room because my remote wouldnt work so i ended up with a mountain view with a king size bed and way bigger room with a deck people where very friendly and awesome definitely be back "

"There was an AC in the window so the cold air was coming in all night. The noise from the busy main road was very loud. The place in general was very outdated and run down. The couch was ripped with stuffing coming. Carpeting was stained. Walls were dirty. Furniture was broken. The building sits on a nice large piece of property, so there’s potential to be a really great place if torn down and started over. "

"Rooms are well designed, comfortable. Full size fridge. Great bed. Nice TV. Easy parking. All you need!"