Hotels near Waterloo Town Square

"Second time I've stayed, and the last! First time room was super dirty, same goes the second. Gross orange mold in the comers of the shower. Waited 2 hours past our 4:00 check-in for our rooms, not a 'sorry' or any kind of comp. Valet tried to charge me for a two day stay as well. Took three days to get a refund. Cool hotel, lousy management."

"Wonderful first time stay at this hotel. We will be back. Only suggestion would be for the meat selection at breakfast buffets it was slightly over cooked each day. "

"There were lots of families in the hotel for spring break; the breakfast room was packed - couldn’t get a cup of coffee because the pot was empty. "

"Within walking distance of the Arch. Highly recommend!"

"Very clean & hotel staff were very friendly. The location was great!"

"If I could give this place zero stars I would. They sold us a room with no working A/C, knowing it doesn’t work. Said they were sold out of other rooms and we couldn’t change when we realized. Didn’t give us any compensation to make up for it except a box fan. Will never stay here or any Best Western again"

"We encountered a very pleasant staff on all shifts during everyday of our stay, our room was very clean and the ac worked great. The kids enjoyed the pool, even had a kiddie pool for the little one although the water was too cold for my liking the kids didn’t mind at all. The breakfast was very good everyday, waffles, yogurt, oatmeal, sausage and eggs. Overall this place was a great stay, will stay again when in the area. "

"Staff was overall disappointing. Limited help not friendly and no smiles. WIFI worst experience. Breakfast OK but they served green bananas. Elevator so slow i walked down from 6"

"FIrst off, call before you book! To: 1) Confirm all three of their elevators are actually working. During the trip, one was out of order the entire time. The second one, intermittenly down. The wait was consistently 15-20min. 2) Ask if they have ongoing events. The Masons event went into the weekend, followed by another that they failed to mention when we asked. The staff, depending on who you interacted with, was night and day. Either curt with you - the fromt desk - or actually kind and hospitable - very few people. The positive things, well, they were dwarfed by the disappointment. The last morning, we called at 7:30am and asked for a later checkout. Response: You can do 12pm. Then she abruptly ended the call. At 11am, a knock at the door saying it was checkout time. 11:30am, same thing. 11:45, another knock. Not soon after, a phone call from the front desk - the same rude staff member - stating "checkout was at 11am, you should have left already." When we tried to explain we talked to her earlier this morning, she said "there's no record of that here, so it wasn't approved." Then, another abrupt end to the call. Look elsewhere if you're hoping for a great experience. "