Hotels near Waterloo City Hall

"Yes"

"The shower was filthy. There was hair everywhere. The drink machine in the lobby was broken so kids couldn’t get anything to drink during happy hour. Front desk staff member was rude to us when we told them our room key wasn’t working. She acted bothered by having to help us and demanded an ID. We couldn’t show ID because we just came back from the pool. She was rude and not someone who should be working at the front desk. "

"Helpful staff and fun environment…interesting art gallery and nearby Enterprise Center"

"The property was clean and customer service was very good. We were expecting for the swimming pool to be open on a 92degree weather."

"The breakfast was fresh in the air condition worked great.There was plenty of housekeeping on the property.So the hotel was very clean"

"I was disappointed with the breakfast it was not tended well and things were out often "

"Valet took forever and the hotel was loud with lots of banging around "

"Not a 4 star hotel. Very basic amenities. Hotel room furniture very worn. No daily room cleaning. "

"​The only major drawback occurred over the weekend when one of the main elevators went out of service. While mechanical issues are understandable, the lack of communication was frustrating. There was no signage posted at the elevator banks to alert guests or direct them to the service stairs/alternative lifts. This led to a lot of confusion and long wait times in the lobby, which took away from the otherwise seamless "vibe" of the hotel.​ I would definitely recommend this hotel for its excellent location and superb staff. If they can improve their internal communication and guest signage during maintenance issues, it would easily be a five-star stay. "