Waterhead Hotels

"The room was great and shower was very powerful.Staff were friendly and knowledgeable. Great beers and ciders on draught and in bottles and an excellent cocktail menu. "

"Staff very pleasant and helpful. Bed comfortable and no noise so good nights sleep."

"False fire alarm early Sunday morning. Minor inconvenience."

"Basic hotel, somewhere to put head down for the night"

"Such a beautiful hotel in an amazing location. Felt like luxury after a hard day hiking. Superbly helpful staff and a very comfortable room."

"Lovely lodge. Superb breakfast and free parking a very short walk away. A good one nice stop over, very comfortable and lovely staff"

"My wife and I recently stayed here (April 28, 2026). The check-in process was quick and easy and the young lady checking me in was helpful and professional. The restaurant and 24-hour bar area near the check-in was filled with construction workers as was their vehicles (I have nothing against construction workers, I am just describing my experience). The downstairs area seemed dark and dingy and in need of a facelift. Upon receiving our room key, we proceeded to the third floor and opened our room. The flooring was vinyl laminate and the room was small. The flooring was extremely sticky as if alcohol or soda had been spilled. The floors had not been mopped or cleaned prior to our arrival. The bathroom door had a strip of black mold running along the bottom and the bathroom floor and shower area all ran together. I opted to leave the window open to try and let fresh air in since the room smelled of mold and was musky. What a mistake that was. I forgot the bar downstairs was open 24-hours. Throughout the night, men were heard arguing, fighting, and vomiting loudly non-stop. Then around 4am, the men decided to see who could bark like a dog the loudest. It sounded like a dog pound outside. My wife asked me why were there dogs fighting outside at 4am and I explained to her it was humans, not dogs. I the United States, we have a hotel chain called motel 6. If you want a cheap room with no amenities and probably not the cleanest, you go to motel 6. This is worse than motel 6."

"Great stay, very pleasant staff, excellent breakfast"

"We stayed overnight and had dinner and breakfast on the morning of departure. Anyone with mobility issues needs to be careful about which room they book, of those in the castle I think that there are a couple on the first floor, accessed by a fairly grand staircase. The rest require a climb up a narrow and steep spiral staircase. The room we stayed was up said spiral staircase and was spacious and clean, well furnished and with a large en-suite. The lady on reception provided a great welcome and helped during our stay, special mention also goes to the lady who gave us and other guests a castle tour. In terms of dining we found a limited menu and an incapacity to vary it in the slightest. Also the staff were less than attentive."