Watergall Hotels

"Clean Room, staff can be more helpful"

"Hotel smelled very fresh and was clean - Check in Lady was very nice, pleasant and had a fun way speaking to guests and made the stay nicer with several interactions with her during the evening which was a highlight."

"Excellent location, good room and very helpful staff"

"Only having 1 towel for two people is not ideal. The pillows are not the most comfortable and the temperature in the rooms and the corridors was uncomfortable. The ac in the bedroom didn’t seem to work properly and kept shutting itself off and then blowing out hot air in a room that we were trying to cool down. The kettle took so long to boil that we were showered dressed and out the room before making a drink. Parking in the main car park was impossible so we ended up in the event centre parking. Breakfast was okay but I think a premier inn breakfast is better. I’d stay again if I had to but probably not through choice."

"Hotel is very welcoming, car park on site @£12 per night. Good breakfast was included in the price. Easy access to town centre and gardens"

"Charmant hôtel en plein cœur de la ville de Stratford."

"Enjoyed"

"Arrival and check in was all good, restaurant was good great food. We stayed with a wedding party, so we had quite a few rooms. I believe the rest of the parties rooms were fine however my room was on the second floor. We we had suitcases to carry to the second floor, large mother of the bride dresses with a large hat box and accessories. This was extremely difficult for myself because I was leaving the hotel at different times from other people. I was in a hurry with time. I’m trying to get my belongings downstairs for my transport. So please be aware if you’ll ever have a wedding party ask for rooms on the ground floor. My main issue with the room was the heat. The radiator was on max, the window was extremely small even when we turned the radiator off the heat just did not seem to go down. Coffee facilities were fine however I never understand why hotels do not leave enough milk the shower was fine however it was a very tight cubicle and trying to have some self-care was extremely hard. I am only 5 foot one and weigh 120 lb so I have no idea how larger people did it. Also, my room was in the attic roof the roof draped over the bed. This was extremely claustrophobic on top of the room being probably one of the smallest they had. Needless to say I didn’t sleep at all which wasn’t great for the day ahead. My advice is if you have a wedding party staying, think ahead unlike I did. "

"Staff were hit and miss. Lucy checked me in and was great but Grace refused to let me borrow a charger even though she said there was a box full in lost property. Breakfast staff not brilliant either. Asked for a pot to put sauce in too be told to put straight on plate, why? Lager in bar was flat except the one that costs £7.95. Dont take cash. Room was only ok. Would not rush back."