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"Staff members Yves, Ciro and Karen at the front desk were friendly, efficient and helpful, especially with making our Spa reservations. The young woman in breakfast was also very friendly and attentive and makes a lovely cappuccino! Room 353 was spacious and quiet. Very nice bathroom and lovely towel heater. There was an unpleasant smell in the room when we first entered but it dissipated after we opened the windows for a few hours and didn’t return during the remainder of our visit. Bed was very comfortable, quality linens, nice amenities. Items in minibar are complimentary. Breakfast was delicious! Fresh-squeezed orange juice, tasty pastries and breads, Bircher muesli was very good. Room is gorgeous! Location near the train station was very convenient! Very quiet and a great place to base yourself at for exploring Basel by tram with the free Basel transport ticket provided by the hotel. Sauna and kniepp pool in the spa were a welcome treat each night after our long days of exploring Basel’s museums. Very clean. Massages also available but we didn’t use that service. If you’re looking for a wonderful family-owned hotel in a great location and comfortable rooms with delicious breakfast, look no farther than the Gaia. Will stay here again when we return to Basel! "

"Room was super clean, staff very friendly, lots of shopping and dining a short walk."

"Very convenient location "

"Good breakfast near tram station very convenient I liked it"

"Clean room"

"Tidy and clean "

"The room was perfect for our needs. The staff understood our travel plans and worked with us to accommodate them. Very professional and top drawer all the way. I would recommend this as a great option for any travelers in Basel."

"Friendly staff, lovely hotel, great location, amazing food."

"Room was spotless and modern, blackout blinds, AC, amazing bedding and different firmness pillows, coffee and water. Rainfall shower. Really can't fault the room. Breakfast has everything you could want and was all fresh. Location was in the centre of everything and 5 mins from train station. Would definitely recommend "