Vine Grove Hotels

"I needed a handicap accessible room. I booked online but was under the impression that included a walk in shower. While the 2 rooms I saw the "friendly" and you could get a wheelchair in, I would not call them accessible. The room we ended up in was spacious but my son would never have been able to use the restroom if I weren’t there as the bathroom door was heavy and closed by itself. I had a shower chair that fit in the tub but transferring him over the edge of the tub was precarious and somewhat dangerous. The ONE room that was completely accessible was given to someone without a disability. That is extremely frustrating. All in all the staff was good and worked hard to meet my needs. I will say, what I signed for the stay on my second day and what I was charged did not match. "

"Our room was very clean and the front desk agent was very helpful."

"breakfast was great, did not use hot tub"

"NA "

"The outside doors were not secure, our key was not working and a man came up to help us. Took the key card and slid it between the lock and door jam, so anyone with any kind of card could get in. Didnt make us feel too safe, since we are 2 women in their 70's . The walls are very thin, you can here everything, the firat night was terrible after a 15 hour drive. We were able to get maybe 2 hours sleep due to a group partying all night. They left the next day.after that all was quiet. The room was clean, air and heat worked wonderful. They were at our door wvery morning at 9 collecting trash and giving fresh towels and anything else you needed. Very friendly."

"When we arrived the front desk people seemed very stressed and made us feel like we were inconveniencing them. They gave me a room number then the front desk person said oh no you can’t do that one and gave me a different room. Room key didn’t work. Room smelled musty. Shower and bath ran at same time- so tub was filled with water while showering. Bath nozzle had tons of build up on it. Overall you get what you pay for. Place was fully booked so a lot of ppl stay there but I won’t again. "

"BREAKFAST WAS HORRIBLE AND THEY DOUBLE CHARGED FOR THE ROOM"

"Breakfast was good- eggs, toast, cereal, fruit, that sort of thing. The suite was extremely large and the sofa bed was comfortable, giving all parties a nice place to sleep. Overall, it was a great room for a great price. We got in too late and left too early to have enjoyed any amenities."

"We stayed on a Monday night. The parking was excellent. It was very quiet. Hot water came out of the faucet fast. We would stay there again. Convenient to stores and restaurants."