Village of New Hartford Hotels

"Great"

"On checkout I was charged for a pet fee we never had, wasn’t on our reservation or our checkin. So far no one has returned my calls and the desk clerk was not able to refund. Seems management is the only ones that can fix a charge, even when the error was made by the staff. Was told someone may call me by Tuesday.. checkout was on Friday! And issue was caught at checkout, so far, Hilton is giving the individual hotel an opportunity to respond (48 hours). Very disappointed It should be very easy to verify we had no animals and none on reservations charge was an additional 85.30!!"

"Yes"

"Excellent "

"Clean but older, extremely convenient to where I needed to go in Utica"

"."

"The rooms are very clean the whole hotel is clean breakfast was great and waffles cold cereal bagels that that you can toast them orange juice coffee milk it was just a great breakfast the parking lot was violated and although there's no smoking in in the hotel they do have smoking areas outside overall I This hotel is well worth the money and very very convenient to the turning Stone casino I will be going back and coming back to this hotel and the casino at least once a month I travel 3 hours and I was not disappointed in this hotel and you won't be"

"Would havd liked to get the cups coffee and tod"

"Property needs updating "