Vilalba Sasserra Hotels

"Room was clean, breakfast was good"

"Nice and clean place. They offer a breakfast, but we opt out as we were on the go by that time."

"The Hotel was very nice and situated in the heart of the town. The property was well landscaped with many features. The spa was beautiful and very relaxing. The staff were helpful, especially Martha. She made the stay and extended stays easy. Great customer support. The dinning facilities were also excellent with great food. The bar and lounge areas were very relaxing. I can’t wait to come back!! Daniel Rodriguez, Naples Florida"

"Staff were very friendly. Everything was clean and well maintained. The breakfast had a wide variety of food and was fresh."

"Breakfast was ok and parking was very convenient."

"clean room，breakfast good"

"The hotel was different from others; it is located in a picturesque village very close to a river. It is safe to walk around, it is in a quiet area."

"The hotel felt more like a 3-star property than a 4-star. On arrival, check-in was quick and efficient, which was a positive start. However, the room fell well below expectations. The bedroom floor was dirty and covered in hair, and the bathroom was in a poor state, with grime around the bath and stained walls. There were also numerous silverfish in the bedroom, which was completely unacceptable. The room lacked basic amenities such as a kettle or any facilities for making tea or coffee, which was disappointing for a hotel of this supposed standard. On the second day, I had to queue for over 30 minutes just to get a key card that wasn’t working. During my four-day stay, there appeared to be only one staff member at reception, which significantly impacted the level of customer service. Overall, the experience did not meet expectations for a 4-star hotel."

"Clean, very friendly staff, but far from the centre, and our room air conditioning wasn't working"