Vernet-les-Bains Hotels

"Awful. I stayed at Apart-Hôtel Le Pic de l’Ours and had a very frustrating experience. The hotel advertises WiFi, but in reality it only works in a small part of the building. As I was there for work, this made my stay unworkable. I contacted reception to explain I needed to leave early, but received no response. When I finally spoke to someone (reception is rarely staffed), a refund was refused despite the misleading information. The accommodation itself felt tired, with noticeable noise from other rooms — more like student halls of residence than an apartment complex. Overall, not as advertised and not suitable if you need reliable internet."

"The hotel is located in a quiet, picturesque location. The reception staff is very friendly. However, the hotel itself is far from new. The carpet, furniture, and everything in the hotel are quite worn. My biggest complaint was the room cleaning policy, which requires you to vacuum and mop the floors, dust everywhere, and clean the kitchen and bathroom upon check-out, otherwise you risk losing part of your deposit. I would prefer the cleaning fee to be included in the room price by default."

"Small room with old carpet"

"We were surprised that the sheets and pillows were provided separately and we had to put them on ourselves. The pillows were low quality and flat. The location is convenient though not walkable to a lift. The pool closes at 19:00 so don’t expect to go after dinner. "

"Very nice place!"

"Slightly older hotel but very clean & comfortable. Staff are amazing, very friendly & helpful. Bar/restaurant is superb and was even open on Sunday night which is so unusual in France. Would definitely stay here again."

"The room was spacious clean and comfortable bed. I recommend it. Good experience."

"While the property is nice and the location is as good as advertised, the stay was very subpar, highlighted by two glaring problems: 1) Absolutely no staff on Sunday for our arrival. No front desk staff to check in, no guest services for questions - nobody. 2) No air conditioning made the spacious room uninhabitable, and sleep was incredibly hard to come by during the terrible heatwave that the region was experiencing when we were there."

"The check-in experience was a bit challenging since the staff only spoke French, but things improved significantly when the front desk lady used her cellphone to translate, which made the process smooth and comfortable. The breakfast was good, and the location was perfect for us — we were visiting Andorra and also wanted to explore parts of the French Pyrenees. The only inconvenience was that the rooms didn’t have air conditioning. However, the outside temperature was pleasant enough to enjoy a nice breeze in the room."