"This place was listed as VIP with a free bottle of wine. But, it looks like they are giving a free bottle for everybody for celebrating 20 years.
Checkin - we were there at 4pm for checkin, they said the room is in inspection and will be given soon. All the people who came after us for 1.5 hours were given a room. Peak time. Only we were left waiting. We waited for 1.5 hours and just stepped out. We got a message at 5:45pm that our room was ready, came back and checked into the room.
Turn on TV and sign into Youtube, it freezes.
Olive and Hay is so busy as an external restaurant, we didn’t get a seat, guests are not prioritized. Neither is there room service from Olive and Hay. We couldn’t sit down and have breakfast, we had to go elsewhere.
Checkout is prompt, not given any additional time, because they had get the cleaning done. If thats the case, why didn’t we get the room at 4? It just ruined our evening and trip to Napa."