Valhermoso Springs Hotels

"Great place to stay. "

"When you drive into the parking lot you have to push a button for a ticket (it clearly states it costs $20 to park on their property overnight, even if you are a hotel guest). The line to the front desk for check-in stretches halfway across the atrium, it takes well over 30 minutes to stand in line and get up to the front desk (this is apparently normal for them because there was a line during our entire stay each time we went past the front desk). We finally get to the front and speak to a human being and are promptly told that our king-size room wasn’t ready yet and they would call us when it was. So we got out of line and waited in some seats in the atrium for about 50 minutes (at this point I called hotels.com and they couldn’t reach the front desk by phone). We got back in line for another 30 minutes. Finally got our room key! Room was beautiful. We stayed ONE NIGHT and when we left we were held prisoner in their parking lot unless we paid $100 for parking for ONE NIGHT!! We tried to back up and go talk to someone, but alas…. another backed-up 30 minute line at the front desk! We ended up paying the $100 at the exit machine just to buy our freedom. We called the hotel and couldn’t get anyone on the phone. Called Hilton Member # (we have a membership btw), they got hotel to call us. The hotel staff was extremely rude and didn’t help at all!!! This Huntsville Hilton must be the leader in DEI hires! Didn’t Earn It & don’t know what they’re doing. Very bad experience!!!"

"Room had an unpleasant smell, but figured I could switch after coming back later that evening. However, the lobby hours on the site did not match what was posted on the door to the lobby. This meant that I couldn’t change rooms for the night and the morning checkout time didn’t start at 7am, but 9am instead and even then the worker was almost 30 minutes late and during checkout told us we could have just left the key in the room and leave, which didn’t seem to match the policy listed in the room. The attendant also mentioned that the $100 deposit would be returned within hours of housekeeping checking the room and as of writing this review, it has been almost a week and my deposit hasn’t been returned. I know I left the room in good condition and recorded the status of the room as I left. The two stars are only because even though the room had a musty smell, it was at least clean, and gave the appearance that housekeeping had at least been in the room. If the room didn’t have the smell, it would have been an average experience"

"The hotel was very clean. Friendly staff. "

"Getting to the room was very difficult. I was staying for an early morning flight. I had to park in a distant parking lot and carry my luggage to the hotel (a good 150yards). Wake up call was incorrect on time. The only good thing was that the hotel is in the actual airport terminal."

"Clean room. Big property well maintained. It’s a great hotel for the price!"

"We enjoyed our stay and the location of the hotel. The room and amenities were excellent. The staff was friendly and inviting. The only small critique would be the hallway and patio area could use a little attention for cleanliness, but other than that we were very happy and will seek this hotel out again whenever we arein town."

"I find the hotel stay to be a large part of any trip. This one did not disappoint. Great location. Very clean. Comfortable bed. Everything we could’ve needed was right there in the room. We will definitely stay here again!"

"Had a great stay, will definitely stay there again if in Huntsville."