"The staff were wonderful. We had to wait 2 hours for our room because they were completely full. It was opening day for the Cincinnati Reds. That wasn't a big deal. The issue I had was that I had to wait for a room to be cleaned and it still had dirty bedding. Everything else was very good. Especially Thomas at the front desk/check-in. Don’t have customers waiting 2.5 hours beyond the 4 oclock check-in for dirty bedding. I was only booked for one night and decided to sleep on top of the bedding."
"We checked in late into our room. Room was hot so we clicked the air on. After an hour later and the temperature being 78 we decided to call the front desk. The lady answered wasn’t helpful nor did she care. Her response was “just shut it off”. After another hour of it being off and the room reaching 81. We decided to pack up at 1am and leaving to find another hotel"
"Bedroom suite we had was amazing. Two bathrooms and the extra space was a huge bonus. Exploring the hotel and plaza area was very interesting and our kids loved it too. Parking is kind of annoying and valet tried charging us extra at the en of our stay. "