Hotels near University of Virginia Health System

"The room was extremely clean but the location on the ground floor was not great. People would back their vehicles into the parking spaces directly in front of the units doors in-wall air conditioners and leave them running which allowed exhaust to be sucked directly into the rooms. Smokers would also stand outside the air conditioning intake and allow smoke to be sucked in. Both of these problems could be improved by making a covered outdoor smoking area away from the rooms and not allowing rear in parking along the area in front of the rooms. The breakfast was fantastic and 24 hour coffee was great. Air conditioners were noisy at night and our airconditioner was not working properly but staff tried to be very helpful and were 24 hours available. "

"Our room was ok, but had a musty smell. Bed was comfortable. "

"Lovely nights sleep. Welcoming and helpful staff. Really nice breakfast. Surprisingly quiet even though it is near the highway. Convenient."

"Pool area was quite dirty. Arrived on time but had to wait an hour for our room to be ready"

"Especially nice breakfast choices"

"Everything was beautiful, clean and comfortable. Great location to UVA medical facilities. The desk clerk, Clay, wasn't friendly nor helpful. I've stayed here 3 times and he's the only one with an attitude."

"I found most of the reception staff to be helpful; however, my overall experience was disappointing. The check-in process was significantly delayed. I arrived around 1:30am after traveling, and unfortunately, the room keys did not work. Being unable to access my room for nearly an hour after a long journey was quite frustrating. I was also dissatisfied with the housekeeping. The service felt minimal—beds were made with what seemed like the same sheets, and surfaces were not wiped down. I understand there may have been a language barrier, as the housekeeper mentioned she did not speak English. I attempted to use a translator app, and the manager also spoke with her, but the issue did not improve. Eventually, I chose to decline housekeeping for my last two days. In situations like this, I believe management should follow up to ensure cleaning standards are met, especially when there may be communication challenges or new staff involved. Overall, I do not feel the stay was worth the cost of over a thousand dollars for six nights. I also left early and was unable to speak with anyone at reception, as no one was available at checkout. I don’t usually leave negative reviews, but this experience was very disappointing."

"Even though we made a reservation a couple of months ago, I was told when arriving only King size rooms were ready, and we could not check-in at 3:00. We were originally told that I did not have a reservation. Only after I brought up the email from Hotels.com did they check their records and found the reservation. "

"Great but the staff could use some greeting training at the front desk "