Hotels near James Monroe's Highland

"Property was nice but the Vallet parking was a rip off. When we arrived the vallet attendant came out and said that for $20.00 we could have vallet service for our entire stay. He discouraged us from parking our car in the free parking. When we checked out we were shocked we were charged $20.00 per day. We complained and they did nothing but say we are sorry!"

"The room was extremely clean but the location on the ground floor was not great. People would back their vehicles into the parking spaces directly in front of the units doors in-wall air conditioners and leave them running which allowed exhaust to be sucked directly into the rooms. Smokers would also stand outside the air conditioning intake and allow smoke to be sucked in. Both of these problems could be improved by making a covered outdoor smoking area away from the rooms and not allowing rear in parking along the area in front of the rooms. The breakfast was fantastic and 24 hour coffee was great. Air conditioners were noisy at night and our airconditioner was not working properly but staff tried to be very helpful and were 24 hours available. "

"Our room was ok, but had a musty smell. Bed was comfortable. "

"Especially nice breakfast choices"

"I found most of the reception staff to be helpful; however, my overall experience was disappointing. The check-in process was significantly delayed. I arrived around 1:30am after traveling, and unfortunately, the room keys did not work. Being unable to access my room for nearly an hour after a long journey was quite frustrating. I was also dissatisfied with the housekeeping. The service felt minimal—beds were made with what seemed like the same sheets, and surfaces were not wiped down. I understand there may have been a language barrier, as the housekeeper mentioned she did not speak English. I attempted to use a translator app, and the manager also spoke with her, but the issue did not improve. Eventually, I chose to decline housekeeping for my last two days. In situations like this, I believe management should follow up to ensure cleaning standards are met, especially when there may be communication challenges or new staff involved. Overall, I do not feel the stay was worth the cost of over a thousand dollars for six nights. I also left early and was unable to speak with anyone at reception, as no one was available at checkout. I don’t usually leave negative reviews, but this experience was very disappointing."

"Great but the staff could use some greeting training at the front desk "

"Very dated and needs property improvements "

"I prepaid for a room. Room wasn’t ready at check-in. We were told the lot was full and we had to figure something else out. Have a parking spot during a busy concert weekend is one of the reasons we picked to stay there. After the concert, waited 1.5 hours to get out of the garage we finally found a spot in. Went back to the hotel and was told they don’t have a room for us (supposedly because of a pipe issue, but more likely they overbooked). They offered us a room at another hotel that was 35 minutes away. At that point, we decided to just drive home (2.5 hours away). If this is the kind of customer service $415 a night buys, I think I’ll pass. I won’t be staying at a Graduate again. "

"it was a nice room with a nice shower. pocket door on bathroom did not allow for privacy while using the facilities "