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Novotel Citygate Hong Kong

Photo gallery for Novotel Citygate Hong Kong

Primary image
Seasonal outdoor pool
Minibar, in-room safe, desk, blackout drapes
Minibar, in-room safe, desk, blackout drapes
Standard Room, 1 Queen Bed | Minibar, in-room safe, desk, blackout drapes

Overview of Novotel Citygate Hong Kong

UNESCO Sustainable Travel Pledge

Novotel Citygate Hong Kong

4-star property

4.2/5 Very Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Free airport shuttle
  • Air conditioning
  • Restaurant
  • Gym
Map
51 Man Tung Road, Tung Chung, 0

Explore the area

  • Popular LocationCitygate Outlets1 min walk
  • Popular LocationTung Chung New Development Ferry Pier7 min walk
  • Popular LocationTung Chung Fort4 min drive
  • AirportHong Kong (HKG-Hong Kong Intl.)5 min drive

Room options

About this area

Tung Chung

Located in Tung Chung, Novotel Citygate Hong Kong is connected to a shopping center. Tung Chung Fort and Red House are local landmarks, and some of the area's activities can be experienced at Tung Chung New Development Ferry Pier and Skypier. Traveling with kids? Consider Hong Kong Disneyland and Tuen Mun Reptile House.

What's nearby

  • Citygate Outlets - 1 min walk
  • Tung Chung New Development Ferry Pier - 7 min walk
  • Tung Chung Fort - 4 min drive
  • Skypier - 6 min drive
  • AsiaWorld-Expo - 9 min drive

Getting around

  • Hong Kong Tung Chung Station - 12 min walk
  • Butterfly Station - 13 min drive
  • Hong Kong International Airport (HKG) - 5 min drive

About this property

Novotel Citygate Hong Kong

4-star eco-friendly hotel connected to a shopping center
Take advantage of a free roundtrip airport shuttle, a terrace, and a shopping mall on site at Novotel Citygate Hong Kong. Be sure to enjoy a meal at any of the 3 onsite restaurants, which feature international cuisine and brunch. In addition to a coffee shop/cafe and a garden, guests can connect to free WiFi in public areas.
You'll also enjoy the following perks during your stay:
  • A seasonal outdoor pool and a children's pool
  • Buffet breakfast (surcharge), valet parking (surcharge), and a TV in the lobby
  • Tour/ticket assistance, a computer station, and a ballroom
  • A banquet hall, concierge services, and smoke-free premises
  • Guest reviews give top marks for the pool and location
Room features
All 440 rooms include comforts such as 24-hour room service and laptop-compatible safes, in addition to thoughtful touches like air conditioning and bathrobes. Guest reviews highly rate the comfortable, quiet rooms at the property.
Other amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with tubs or showers and free toiletries
  • 40-inch LCD TVs with satellite channels
  • LED light bulbs, coffee/tea makers, and daily housekeeping

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (HKD 250 per day)
  • Valet parking on site (HKD 250 per day)
  • Wheelchair-accessible parking available
  • Free roundtrip airport shuttle from 6 AM - 11:30 PM
  • Airport shuttle at scheduled times

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10 AM on weekdays and 6:30 AM–11 AM on weekends: HKD 178-178 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Essence
  • Olea
  • Andante

Things to do

  • Children's pool
  • Fitness center
  • Playground
  • Seasonal outdoor pool
  • Shopping mall

Family friendly

  • Children's pool
  • Free cribs/infant beds
  • Laundry facilities
  • Playground
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Computer station
  • Conference space (4790 square feet)
  • Meeting rooms - 7

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 40-inch LCD TV
  • Pay movies
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Slippers
  • Soundproofing

More properties to consider

See similar properties

Policies

Check-in

91% of travelers were happy with check-in
Check-in from 2 PM - 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from March 1 2022 to December 31 2022 (dates subject to change).
The following facilities are closed seasonally each year. They will be closed from January 1 to March 31:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for HKD 550.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: HKD 800.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: between HKD 178 and HKD 178 per person (approximately)
  • Self parking fee: HKD 250 per day
  • Valet parking fee: HKD 250 per day
  • Rollaway bed fee: HKD 550.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The seasonal pool will be open from April to December
Pool access available from 7:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Citygate Hong Kong Novotel
Citygate Novotel
Citygate Novotel Hong Kong
Hong Kong Citygate Novotel
Hong Kong Novotel Citygate
Novotel Citygate
Novotel Citygate Hong Kong
Novotel Citygate Hotel
Novotel Citygate Hotel Hong Kong
Novotel Hong Kong Citygate
Novotel Citygate Hong Kong Hotel Hong Kong
Novotel Hong Kong Airport
Novotel Citygate Hong Kong Hotel Tung Chung
Novotel Citygate Hong Kong Hotel
Novotel Citygate Hong Kong Tung Chung
Novotel Citygate Hong Kong Hotel
Novotel Citygate Hong Kong Tung Chung
Novotel Citygate Hong Kong Hotel Tung Chung

Frequently asked questions

Does Novotel Citygate Hong Kong have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool. Pool access is from 7:00 AM–8:00 PM. The pool is closed seasonally each year from January 1 to March 31.

Is Novotel Citygate Hong Kong pet-friendly?

No, pets are not allowed at this property.

How much is parking at Novotel Citygate Hong Kong?

Self parking is available for HKD 250 per day. Valet parking is available for HKD 250 per day.

What time is check-in at Novotel Citygate Hong Kong?

Check-in is from 2 PM - 5:30 AM.

What time is check-out at Novotel Citygate Hong Kong?

Check-out is at noon.

Does Novotel Citygate Hong Kong provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs 6 AM–11:30 PM at scheduled times.

Where is Novotel Citygate Hong Kong located?

This family-friendly Tung Chung hotel is located near the airport, within a 10-minute walk of Citygate Outlets and Tung Chung New Development Ferry Pier. Tung Chung Fort and Lantau North Country Park are also within 2 mi (3 km). Hong Kong Tung Chung Station is 12 minutes by foot.

Can I cancel my reservation for free at Novotel Citygate Hong Kong and receive a full refund?

Yes, Novotel Citygate Hong Kong offers free cancellation on select room rates, because flexibility matters! Please refer to Novotel Citygate Hong Kong cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 453 out of 1000 reviews
5 - Excellent 45%
Rating 4 - Good. 391 out of 1000 reviews
4 - Good 39%
Rating 3 - Okay. 91 out of 1000 reviews
3 - Okay 9%
Rating 2 - Poor. 36 out of 1000 reviews
2 - Poor 4%
Rating 1 - Terrible. 29 out of 1000 reviews
1 - Terrible 3%

4.2/5

Cleanliness

4.3/5

Staff & service

4.2/5

Amenities

4.1/5

Property conditions & facilities

3.9/5

Eco-friendliness

5/5 Excellent

Paula
Liked: Cleanliness, staff & service, amenities
Friendly reception desk. But utilities like Charging batteries of cell phone in room not working. Room smells
Stayed 1 night in Jan 2022

3/5 Okay

Andreas
Stayed 1 night in Jan 2022

5/5 Excellent

YI
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

5/5 Excellent

Andrea
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

1/5 Terrible

Verified traveler
Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor Cleanliness...
I dont know if it is due to peak time during holidays (31-Dec to 2-Jan, 2021), but room cleanliness is extremely poor. Toilet seems not cleaned and was very dirty. The bathroom sink has toothpaste stain left.. Kind of horrible especially during pandemic time.
Stayed 2 nights in Dec 2021

3/5 Okay

Claudia
Traveled with family
Liked: Cleanliness, property conditions & facilities
Small twin beds not fit for family trip
Convenient location. Check-in at 2:30pm but front desk said no room was available and asked us to come back after 1.5 hours (geez…). When we came back at 4pm, they still said no room was ready and they needed another 15 mins…When we finally got into our room, it’s been 4:30pm already. Hotel offered 2-hour late check-out as compensation. Anyway, check-in experience was totally unpleasant. We booked a twin bed room for our 2-night family trip. However the bed was single-sized that couldn’t even accommodate 1 adult plus 1 kid to sleep on. I had terrible sleep time these 2 nights. They should not mention their rooms can accommodate 2 adults and 1 kid, which is totally misleading and wrong information.
Stayed 2 nights in Dec 2021

5/5 Excellent

Verified traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel location is excellent. There are numerous shops nearby. We had a comfortable stay.
Stayed 1 night in Dec 2021

4/5 Good

Tik Yee
Stayed 1 night in Dec 2021

5/5 Excellent

Jose Lare
Stayed 1 night in Dec 2021

4/5 Good

Verified traveler
Liked: Staff & service
Stayed 1 night in Dec 2021