Trowell Hotels

"Hotel had overbooked and our room was not available (despite being booked nearly 6 months in advance and paid for). The explanation "We have given YOUR room to someone else by mistake". A few amazing members of staff let down by some truly incompetent senior managers. Take care when booking and don't be the last ones to arrive."

"The plug in the sink in our bathroom could not be fixed as reception called us at 10pm asking if we wanted to swap rooms! We were in bed! And no hot water the next morning throughout the whole hotel"

"Parking is easy. However the Breakfast was £16 which is way too expensive and we will never eat all the stuff what is provided. Breakfast should be simple and i don't mind spending about £5 for a breakfast. It is breakfast not a big lunch"

"The room was so dirty, hair in the bath, black mould all round the shower door and bath seal. Literally wiped it and the mould was coming off on tissue. Absolutely disgusting. Complained at reception but haven't had anything back from this. There was also soap in our kettle. Could really do with being redecorated, looked like a leak all down the inside of the windows and all just look shabby and outdated. Would not recommend especially with children I didn't even feel they could play on the floor it was so disgusting. "

"City centre location is very noisy Room had no mirror and no sockets close to bathroom so very difficult to get ready, especially with 4 people in the room. "

"Breakfast was delicious, room was clean and comfortable spa was good shame sauna was out of order "

"Clean and spacious room Breakfast was good with options for everyone We didn't enjoyed the pool but looked amazing "

"Great! "

"The hotel was in a great location. Spotlessly clean and the staff were amazing. "