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"The one issue I had with this property was Expedia's promises vs the resort. Despite my making arrangements in advance, there was no ride waiting at the airport and the hotel blame Expedia Expedia blame the hotel. Several other issues like Expedia promising resort credits but there were no resort credits, and Expedia promising services getting us back to the airport, no such service was provided. Numerous phone calls to Expedia before leaving during flight once arriving, and they wash their hands of it as soon as they take your money despite promises made by Expedia, then blaming the hotel for not delivering. Expedia you took my money you need to take responsibility for problem-solving. "

"The food was phenomenal, and the staff were excellent! We enjoyed our time very much!"

"Excellent service and beautiful resort! "

"Great stay. Friendly staff. "

"There were 2 restaurants and 1 bar plus room service. We ate solely at the resort. Some foods were better than others but there were still a good amount of options to choose from. The beds were incredibly comfortable, especially the huge pillows. Internet access was great throughout the whole resort. The transportation access was a bit lacking, not too many times available and it was pricey. The service was amazing. All staff! From the concierge, pool staff, restaurant staff, house keeping, food service! "

"Very nice hotel great staff and atmosphere! "

"This hotel was built in 2019 so features and property are still in tip top shape. There are several pools that can get crowded by 10 am (people claim their spots by 9am). Bring your pool gear before heading to breakfast and you’re good. The pools can get a bit icky and warm by noon on hot and humid days so enjoy the pools before noon. The restaurants are solid, but nothing too fancy. We enjoyed Bocados, the steak house, the most. "

"We had an amazing trip and will be back. All of our butlers were spot on and were available to help when needed. In fact, I reached out about a month after checkout to ask a question on one of the drinks by the pool and Juan Carlos tracked it down for us. Really appreciated! Our room was super clean and had everything you could ask for. Check in was smooth. The welcome drinks, towels, and heated neck were a nice touch. Every bar served amazing drinks! Everything they made was spot on. Best drinks I've ever had at an all-inclusive. This included poolside to the nightly bars/lounges. The speciality cocktail carts were excellent! The coffee bar was great to have and we visited daily. It was a great place for our group to start the morning before moving to breakfast. The food is the area that could use improvement. The service was excellent everynehere was great. It was the food quality. The French restaurant had a lot of hype prior to us arriving and was by far the worst restaurant and the only place I regret eating at. The others were just fine. Nothing great and nothing terrible. The middle eastern restaurant was our favorite. I will say the lunch options are great! Poolside tacos and pizza we're really good. We did the included spa circuit most days and it's a great included service. My wife' enjoyed her spa treatment. Similar to the rest of the resort, the service at the spa was great. Last and most important, Julia's daily energy by the pool was our highlight!"

"Only complaint is the noise from the construction early in the morning"