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Rio Serrano Hotel + Spa

4.0 star property
Family-friendly hotel with a full-service spa and free breakfast

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Photo gallery for Rio Serrano Hotel + Spa

Indoor pool, open 9:00 AM to 10:00 PM, sun loungers
Property video
Gift shop
Lobby sitting area
1 bedroom, premium bedding, down comforters, pillowtop beds

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Bar

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double or Twin Room

1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Double or Twin Room

8.2 out of 10
Very good
(10 reviews)

Highlights

Individually furnished
Individually decorated
Free cribs/infant beds
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
Down duvet
Pillowtop bed
  • 24 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Superior Double or Twin Room, Mountain View

1 bedroom, premium bedding, down comforters, pillowtop beds

Superior Double or Twin Room, Mountain View

9.4 out of 10
Exceptional
(16 reviews)

Highlights

Individually furnished
Individually decorated
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
Down duvet
  • 32 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Classic Double or Twin Room, Mountain View

1 bedroom, premium bedding, down comforters, pillowtop beds

Classic Double or Twin Room, Mountain View

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • 28 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds
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About the neighborhood

Map
Torres Del Paine, Sector Pueblito Serrano, Torres del Paine, Magallanes, 6170000

What's nearby

  • Serrano River - 1 min drive - 0.4 km
  • Torres del Paine National Park - 7 min drive - 3.4 km
  • Cuernos del Paine Lookout - 24 min drive - 12.1 km
  • Lago Pehoe - 34 min drive - 18.7 km
  • Salto Chico Falls - 34 min drive - 18.7 km

Restaurants

  • ‪Los Colonnos Del Sur - ‬9 min walk
  • ‪Don Pascual 1940 - ‬4 min walk
  • ‪Hotel Río Serrano - ‬6 min walk

About this property

Rio Serrano Hotel + Spa

Upscale family-friendly hotel near Torres del Paine National Park
Located close to Cuernos del Paine Lookout, Rio Serrano Hotel + Spa provides a free breakfast buffet, a free daily manager's reception, and a terrace. Active travelers can enjoy horseback riding at this hotel. Treat yourself to a manicure/pedicure, a facial, or a body treatment at Kolaf, the onsite spa. The on-site Regional cuisine restaurant, Qawasqar Restaurant, offers breakfast, lunch, dinner, light fare, and garden views. Free in-room WiFi, with speed of 50+ Mbps, is available to all guests, along with a shopping mall on site and a firepit.
Other perks at this hotel include:
  • An indoor pool with sun loungers
  • Free self parking
  • Access to a nearby indoor pool, a banquet hall, and a gift shop
  • Concierge services, a water dispenser, and coworking spaces
  • Guest reviews speak highly of the helpful staff
Room features
All 108 individually furnished rooms include comforts such as premium bedding and laptop-friendly workspaces, as well as amenities like free WiFi and safes.
Other amenities include:
  • Highchairs and free infant beds
  • Hypo-allergenic bedding, pillowtop mattresses, and down comforters
  • Bathrooms with rainfall showers and designer toiletries
  • Wardrobes/closets, heating, and daily housekeeping

Languages

English, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • De Agostini
  • Qawasqar Restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Horseback riding/rentals
  • Indoor pool
  • Indoor pool (guest access)
  • Library
  • Playground
  • Sauna
  • Shopping mall
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's toys
  • High chair
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Business center
  • Computer station
  • Conference center (635 square feet of space)
  • Coworking space

Outdoors

  • Firepit
  • Garden
  • In a national park
  • In the mountains
  • On a river
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • No elevator

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2001
  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Minibar

More

  • Desk
  • Electrical adapters
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Renovations and closures

The property is closed between May 1 and October 1.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
Free in-room WiFi has a 2-device limit
Children under 18 years old are not allowed in the spa without adult supervision

Property is also known as

Río Serrano
Río Serrano Hotel
Río Serrano Hotel Torres Del Paine
Río Serrano Torres Del Paine
Hotel Río Serrano Torres Del Paine
rio serrano hotel spa Torres Del Paine
rio serrano hotel spa
rio serrano spa Torres Del Paine
rio serrano spa
Hotel Río Serrano
Rio Serrano Hotel + Spa Hotel
Rio Serrano Hotel + Spa Torres Del Paine
Rio Serrano Hotel + Spa Hotel Torres Del Paine

Frequently asked questions

Does Rio Serrano Hotel + Spa have a pool?

Yes, this property has an indoor pool. Pool access is from 9:00 AM–10:00 PM.

Is Rio Serrano Hotel + Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Rio Serrano Hotel + Spa?

Self parking is free at this property.

What time is check-in at Rio Serrano Hotel + Spa?

Check-in start time: 4:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Rio Serrano Hotel + Spa?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Rio Serrano Hotel + Spa located?

This family-friendly Torres del Paine hotel is located on the waterfront, within 3 mi (5 km) of Serrano River and Torres del Paine National Park. Cuernos del Paine Lookout and Lago Pehoe are also within 12 mi (20 km).

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Rio Serrano Hotel + Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 293 out of 452 reviews
Rating 8 - Good. 107 out of 452 reviews
Rating 6 - Okay. 27 out of 452 reviews
Rating 4 - Poor. 13 out of 452 reviews
Rating 2 - Terrible. 12 out of 452 reviews

9.6/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel we stayed in Chile
Stayed 2 nights in Apr 2025

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great place

great place !!
Stayed 1 night in Apr 2025

10/10 Excellent

Bin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food service was exceptional, the location is excellent.
Stayed 2 nights in Feb 2025

10/10 Excellent

Kalina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I the food was amazing!! Both breakfast and dinner was one of the best we’ve had in Chile! Beautiful views and wonderful environment
Stayed 1 night in Mar 2025

10/10 Excellent

FENG

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very nice services and friendly stuffs
Stayed 1 night in Feb 2025

10/10 Excellent

claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. We loved it!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

You will love this place

Absolutely loved this place. Spa, restaurant, bar, and service were perfect.
Stayed 1 night in Feb 2025

10/10 Excellent

wensheng

Liked: Amenities
Excellent place
Stayed 3 nights in Jan 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and great views. Food was awesome and we had a lovely time
Stayed 3 nights in Jan 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, surroundings and excellent food. A great stay.
Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Excellent hotel Highly recommend
Stayed 1 night in Jan 2025

10/10 Excellent

Johannes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel with great facilities and a very friendly and helpful staff. They offer many tours to Torres del Paine, but I would recommend to drive there with a 4x4 rental car, which will give you maximum flexibility if you plan to do your hiking tours without guides.
Stayed 3 nights in Mar 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most amazing stay, would have stayed longer if I didn’t need to get back to London!
Stayed 3 nights in Jan 2025

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horses and bougie!

The hotel was so beautiful and the staff too! Everyone was soo kind! Its is stunning and im so grateful to have stayed there. My reasoning was the base of the towers hike as this hotel shaves some of the distance off and you can relax! Great spa and great excusions too. The horses coming in and out are the most amazinf view ever!
Stayed 2 nights in Apr 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights and this is an amazing way to experience Torres Del Paine. We’d spend hours just staring at the view from the hotel. But it was also so easy to access the various hikes and sights of the park. The food was consistently good (some of the best we had on our trip through South America) and the staff was so friendly and professional. On-site trekking company meant we always had the choice to do something, although we had a car so could venture off on our own too. Hopefully we’ll be back.
Stayed 1 night in Apr 2025

10/10 Excellent

Abdallah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food. Overall well run facility.
Stayed 4 nights in Jan 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
It in one of the best at Patagonia, spectacular glacier park view with variety excursions offered by an onsite excursion company. Staff snd services are excellent. Their roast lsmb serviced outside was the best
Stayed 3 nights in Feb 2025

10/10 Excellent

Sylvain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at Rio Serrano Hotel
Stayed 4 nights in Oct 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our 4 night stay at Rio Serrano. Such a beautiful location with a view of the snow capped mountains. Great food, great facilities, friendly service. We did a few tours through the Massif which were excellent. Highly recommend!
Stayed 4 nights in Jan 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having access to the many hiking opportunities in the Park made it worth the expense.
Stayed 3 nights in Dec 2024

10/10 Excellent

Alissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Honeymoon stay

Unbelievable view, friendly staff, amazing food and drink. They surprised us with a bottle of champagne in our room to celebrate our honeymoon.
Stayed 3 nights in Dec 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well situated close to the Torres Del Paine entrance, offers great excursions options. However, the room is a bit overpriced for what it looks like, the rest of the hotel is amazing though.
Stayed 2 nights in Nov 2024

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A gem- Rio Serrano is the place to stay

We were most happy with Rio Serrano. We didn't realize how lucky we were with both a great hotel and the fact that it is so close to the park. Friends had recommended places in Puerto Natalies and we are so glad we stayed so much closer. The pool and spa are amazing. Highly recommend.
Stayed 3 nights in Jan 2025

10/10 Excellent

Madiha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa facilities, view, atmosphere — everything is perfect. I spent a week in TdP on the OTrek. They stay at Rio Serrano made it a perfect ending. Highly recommended it to anyone traveling there.
Stayed 1 night in Dec 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel on edge of torres del paine.
Stayed 3 nights in Oct 2024