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Diamond Hotel

2.0 star property
A charming retreat in the heart of Torquay where travelers find easy connections and a central location perfect for exploring the city

Choose dates to view prices

The Richmond Hotel, in Torquay City Centre, offers a genuine welcome. Multilingual staff provide attentive service at the 24-hour front desk, and free WiFi in public areas keeps guests connected. Previous visitors value the helpful around-the-clock assistance.

Reviews

6.4 out of 10

Popular amenities

  • Free WiFi
  • Parking available
  • 24/7 front desk

About the neighborhood

Map
27 Croft Road, Torquay, England, TQ2 5UD

Getting around

  • Torquay Station - 14 min walk
  • Exeter (EXT-Exeter Intl.) - 43 min drive

About this property

Diamond Hotel

Hotel located in Torquay City Centre
Diamond Hotel provides free continental breakfast and more. Stay connected with free WiFi in public areas.
Other perks at this hotel include:
  • Self parking (surcharge), a 24-hour front desk, and multilingual staff
  • Smoke-free premises

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (surcharge)

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Accessibility

  • No elevator

More

  • Smoking not allowed

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property is professionally cleaned

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Richmond Hotel Torquay
Richmond Torquay
The Richmond Hotel Hotel
The Richmond Hotel Torquay
The Richmond Hotel Hotel Torquay

Frequently asked questions

Is Diamond Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Diamond Hotel?

Self parking is available for a fee.

What time is check-in at Diamond Hotel?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM.

What time is check-out at Diamond Hotel?

Check-out is at 10:00 AM.

Where is Diamond Hotel located?

Located in Torquay City Centre, this hotel is within a 10-minute walk of Riviera International Conference Centre, Torquay Marina, and Princess Theatre. Torre Abbey Sands and Torre Abbey are also within 15 minutes. Torquay Station is 14 minutes by foot and Torre Station is 16 minutes.

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Reviews

Diamond Hotel Reviews

6.4

6.8

Cleanliness

8.4

Location

7.4

Staff & service

4.4

Eco-friendliness

5.6

Property conditions & facilities
Rating 10 - Excellent. 63 out of 313 reviews
Rating 8 - Good. 94 out of 313 reviews
Rating 6 - Okay. 51 out of 313 reviews
Rating 4 - Poor. 42 out of 313 reviews
Rating 2 - Terrible. 63 out of 313 reviews

Reviews

8/10 Good

sukhwinder

Liked: Cleanliness, staff & service, amenities
Excellent service by Hotel Staff
Stayed 1 night in Aug 2025

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, amenities
The staff was excellent very friendy and keen to help Would like to see this hotel offering breakfast an maybe an evening bar as the views are stunning
Stayed 2 nights in Aug 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service
Required a lot of up and down climbing to get around
Stayed 4 nights in Sep 2025

8/10 Good

Chandan

Liked: Cleanliness, amenities, property conditions & facilities
Staff were friendly
Stayed 1 night in May 2025

6/10 Okay

Sam

Disliked: Cleanliness
Hotel was basic and tidy and reasonably priced. However, it is in need of modernisation and the cleanliness could be better. For example, I had to clean the light switch after entering the room. They have also just opened the swimming pool which is a bonus and a basic breakfast is included.
Stayed 2 nights in Aug 2025

2/10 Terrible

Yvonne

Disliked: Staff & service, property conditions & facilities
I was s bit worried staying there as a single traveller
Stayed 1 night in Jun 2025

2/10 Terrible

Donna

Horrible
Stayed 1 night in Oct 2025

6/10 Okay

Nick

Liked: Staff & service
Great staff really helpful. However hotel is a bit shabby. No food or drink available . Shower a bit temperamental.
Stayed 3 nights in Aug 2025

2/10 Terrible

Charlie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was terrible we had to wait for a room. The life was out of order the TV was not working we left early shocking hotel would not recommend to anyone.
Stayed 1 night in Sep 2025

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ignore the bad reviews. This is the second year running I’ve came here with my children. The hotel is clean and the staff are really polite and helpful it’s cheaper than the other hotels in the area as it’s being refurbished the rooms are decent and lovely views if you get a sea room.
Stayed 3 nights in Aug 2025

2/10 Terrible

AnnMarie

Disliked: Cleanliness, staff & service, property conditions & facilities
We booked from sept 18-28 but left after 4 days and they would not give us a refund They said we’d have to contact Expedia to get a refund
Stayed 11 nights in Sep 2025

2/10 Terrible

Rob

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived at 9.00 Fri evening t He couldn't find any record of my booking, even after showing booking confirmation and reference. The place had a musty smell and a unclean feel to it. It looks as if there has been no attempts of upkeep at the property for years. I did not stay and found somewhere else to stay
Stayed 2 nights in Oct 2025

6/10 Okay

Tammy

Disliked: Property conditions & facilities, room comfort

Not the best by any means

We booked this for just a night away, we saw only 1 staff member (lady on reception) very helpful but other then that we saw no-one, the room we had was clean but very dated, toilet didnt flush properly,the lino on the floor wasnt fitted properly and had bubbles-persumable from an old leak, beckfast was free but the dining area put us off so decided against it, its a shame because it could be a lovely hotel if it had monry invested to make it more upto date. We visut torquay every few months but we wont be visiting this hotel again.
Stayed 1 night in Sep 2025

4/10 Poor

Paul

Disliked: Staff & service, amenities, property conditions & facilities
For the price we paid I was only expecting very basic accommodation - I think a comfortable bed and a warm shower are a minimum expectation whatever the price and on that basis it just about delivers. However, there was a very uncomfortable feeling throughout the whole stay, not helped by other residents coming and going noisily at all hours of the day and night, the shady looking characters hanging around nearby and the barely disguised drug deals we witnessed in the vicinity involving those residents. I don’t believe the hotel or staff had any involvement, but they may want to consider what sort of clientele they want to attract.
Stayed 2 nights in Oct 2025

4/10 Poor

Jason

Disliked: Property conditions & facilities, room comfort

Good location, bad room.

Great location for festival. Large balcony with good views. Bed on slope so uncomfortable and room smelt funny. No hand wash.
Stayed 1 night in Jul 2025

8/10 Good

Raju

Liked: Staff & service, room comfort
Over all it’s ok only the shower pressure is to low need to repair or adjust room 34
Stayed 2 nights in Aug 2025

4/10 Poor

Heather

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only nice thing was the view from the room window. Didnt get any sleep due to noisey residents partying until atleast 4am. Hotel desperately needing refurbishing depressive downstairs reception and dining areas. Website very misleading with facilities as there was no bar and no parking This hotel should be closed down as definitely not fit for purpose
Stayed 2 nights in Aug 2025

2/10 Terrible

Stella

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in the Richmand hotel. Well it was awful. Firstly it was filthy all over walls floors balconies. Pool not in use The Bar not in use no dining room breakfast is Croissants only on a tray on top the dirty bar just help your self. We had a balcony with decking all broken full of halls. The TV not in use. We payed £90 for absolutely nothing we will never stay there again. Please think before you say YES.
Stayed 1 night in Sep 2025

4/10 Poor

Alan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cheap as chips, which is why I booked it. But the room was dingy. Lots of areas badly in need of maintenance and the icing on the cake was a badly chipped mug provided to make coffee.
Chipped cup in room for tea and coffee
View from the room
Damaged leaky bath
Stayed 1 night in Jul 2025

2/10 Terrible

Matt

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Noisy room, drunk people next door. Very supportive reception staff. Dangerous shower and bath facilities.
Stayed 2 nights in Jun 2025

2/10 Terrible

Rachel

Disliked: Cleanliness, staff & service, property conditions & facilities
We took one look and walked away didn’t stay ! Just didn’t like the hotel or the vibe of it . Very run down
Stayed 1 night in Jun 2025

2/10 Terrible

Aleksandra

Disliked: Cleanliness, staff & service, property conditions & facilities
The "breakfast" was some pastries that were bought wholesale, loaves of cheap toast bread, butter and jam, and sparkling squash. This wasn't a breakfast and if I had known it was this I wouldn't have booked here. The receptionist was incredibly hard to understand, you have to pay £10 per night to park your car in the worst and dodgiest car park all the time, and the whole site feels unsafe with loud and strange characters in every corner. There was hair on the shower curtain. There was a weird couple of drawers in the desk that were bolted. The roof as you walk past the window is littered with rubbish.
Stayed 2 nights in Sep 2025

4/10 Poor

Richard

Charges for parking outragous
Stayed 4 nights in Jul 2025

4/10 Poor

Donna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Been to this hotel before it was lovely new owners now arrived was told I needed photo ID if I didn’t have it I had to pay £100 deposit they charge you £10 for parking you can park out on the road for free plenty of space my bathroom has mould door not painted properly Toilet roll hanging off wall curtains with filthy sideboard was stained and scratched up. Need a good clean and new furniture. Must say bedding was very clean comfortable bed had a beautiful view from balcony. As long as you know, it’s a budget hotel you’ll be okay don’t expect the Ritz.
Stayed 1 night in Jul 2025

2/10 Terrible

Mandy

Disliked: Cleanliness, amenities, property conditions & facilities
Im sure this place is nothing more than a drug den, no body on reception, police presence, dirty shabby looking building
Stayed 1 night in May 2025