Tolland Hotels

"In a single room it didn’t feel I was treated the same as friends and family staying in double or family rooms. It was clean and adequate but not special. Breakfast buffet bacon and eggs first morning was not hot but there are freshly cooked alternatives. Evening menu was limited and not great although the hotel seemed half empty so I think the main restaurant was not open. Staff were generally very pleasant and helpful although one waitress spilled milk on my table said sorry but made no attempt to clear it up. Small things that leave an impression. Overall a nice historic hotel and very convenient location let down by small issues. "

"Clean quite and good breakfast "

"Great stay at Taunton IHG .The pool is excellent for doing lengths. The staff were great and theroom very comfortable. I can recommended a stay there. "

"We were able to check the car into the carpark 2 hrs prior to our check in which was handy. Nice size room but the bathroom door which had transparent glass on the top was opposite the bed meaning to privacy whilst on the loo! The sash windows rattled and one would not lock so we had to ram a piece of cardboard down the side to stop the rattling noise. Comfy bed and pillows. The floorboards were the creakiest I've ever encountered so it was really difficult trying to get to the kettle to make myself a cuppa whilst my husband was sleeping. The bathroom sink was far too small to be of much use but the shower was good. Overall good value for money and a great night's sleep. "

"Friendly "

"Check-in was smooth, and the evening staff were particularly welcoming and helpful. Dinner was also very enjoyable, and the quality of the food stood out. The property itself is quite large, which may contribute to some of the upkeep challenges. However, throughout the property the carpets appeared worn and in poor condition, and the upholstery in the restaurant was also noticeably tired and in need of refurbishment. While nothing felt unclean, the overall impression was that the interiors would benefit from a refresh. Breakfast, however, was less satisfactory. There appeared to be some issues with organisation, as basic items such as plates, tumblers for juice, and tissues were not readily available. Although staff were responsive when asked, it would have been preferable for these to be set up in advance. Additionally, the food took quite a long time to arrive, despite there being only three of us. On a positive note, the room was exceptionally spacious—large enough to accommodate up to five people. The main bed was even larger than a super king and extremely comfortable. Overall, we had a pleasant stay and would consider returning, particularly given the friendly staff and comfortable accommodation."

"At the time of this review, the hotel is undergoing significant modernisation, and while the available rooms are awaiting work, it's great to see the investment being put in. The work importantly also doesn't disturb guests, which is reassuring. All the staff we spoke to were very kind and helpful, and the rooms, sheets and towels all nice and clean. The shower in our old room was very fiddly to use and impossible to get the right temperature, and the room was very warm, but this will likely be addressed with renovations."

"ONly stayed for 1 night. Went through hotels app but it did not transfer my contact details correctly with the result hotel staff could not contact me. Staff were fantastic and even though I arrived at 1030 and they had been working since 7am they were still smiling, warm and welcoming despite the long day. Room was warm clean and very comfortable. BReakfast was great. Will stay again"

"Room was very clean, staff lovely but pretty noisy. Rooms aren’t soundproofed at all (you can hear people going to the toilet as well as doors in the corridor) and the gap under the door lets light in. Very cheap and cheerful for an overnight stay. Wasn’t my worst night sleep ever but have slept better. "