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"Amazing hotel with shops and restaurants! Great stay to avoid having to deal with the stress of traveling into the airport with luggage. However, traveling around Tokyo is difficult from this location, so just keep that in mind. The laundry also doesn’t take in too many clothes at once or else it won’t dry properly. "

"Clean and well located property. All the restaurants close early - at 9 pm there is nothing to eat not even room service."

"This hotel is not recommended for elderly and disabled guests with unusual high step (two feet) to the bathroom! The room shown on the advertisement online is not typical one that offerred on Hotels.com. Most of the staff are very helpful, a couple was difficult to deal with. A request to clean room at certain time did not work! The policy of late check out is too rigid and not accommodating guests whose flight leave late at night. A six hour paid per room for late check out would be better policy instead of the current late check out up to 2 pm only and charge per person (not per room?) per hour. The self coin laundromat and cloak room for temporary luggages storage are convenient. The personal cooling and heating system and air purifyer are not explained well at check in. The English leaflets should be left attached to each device in the room. The room is kept clean. Breakfast is sufficient and crowded with confusing, disorderly at time especially on the 25 Floor!"

"Great value! Good air conditioning& clean room"

"Breakfast is really good!"

"beautifully presented hotel with very welcoming staff"

"No matter what temperature I set, the heating blasted until the room was more than 80 degrees F. The only way to prevent it was to turn it off completely, but then the room got down to 60 degrees F. "

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"Clean room, friendly staff, they thought of everything. Nice touch with the lounge room open between 2-10, free beer, wine and soda as well as light snacks for kids. It rained while we were there and they let us borrow without a fee umbrellas for our entire family. Would definitely recommend. "