Thủy Bằng Hotels near Hue

"From beginning to end, Vedana Lagoon Resort delivered the best travel experience we have ever had, and we have traveled to many countries around the world. The level of customer service is truly next level. Even before our arrival, the team had already opened a WhatsApp chat to assist us, which immediately made us feel cared for and supported. We originally booked a water villa, but just two days before our trip my wife broke her hand and had to undergo surgery. Traveling with two small children (a 2-year-old and a 7-month-old) made us realize that the water villa would no longer be suitable. This is where Vedana truly exceeded all expectations. Cam deserves a very special mention and our deepest gratitude. From the first moment we explained our situation, she handled everything with incredible professionalism, kindness, and genuine care. I can honestly say that I have never experienced customer service at this level before. Without hesitation, Cam offered to change our room to a waterfront villa—and went even further by upgrading us to a two-bedroom villa, which made an enormous difference for our family and allowed us to truly relax during our stay. We arrived after midnight, and despite the late hour, Cam was personally there waiting for us to ensure everything went smoothly. The check-in process was effortless, and we immediately felt welcomed. The villa was stunning, spotlessly clean, modern, and very spacious. "

"Great customer service "

"Excellent stay, beautiful environment. "

"Very clean, wonderful hosts with exceptional english and great coffee at reception "

"Nice breakfast and room"

"The staff is friendly. The breakfast is delicious, but the fruit needs to have more selection each day. "

"Everything was perfect."

"Staff were excellent, breakfast had a great selection. Room was great, just one minor complaint is that the lighting in the room wasn't very bright."

"Very clean and beautifully designed hotel; staff very friendly and helpful."