Thuan Bac Hotels

"The staff were excellent in proactively offering help to guests"

"Very nice location "

"we like here for vaction "

"Loved everything except the beach was very dirty with lots of garbage. Likely not much the resort could do with it washing up but definitely could have cleaned it up more often. Long way to get a drink from beach with no waiters serving the beach area. Loved the room and the view and the food was good. "

"The resort was beautiful a the apartment was amazing. The clean my room service could use some improvements as one time we had not towels and we ended up running out of body wash. They didn’t leave much for two people. Also we couldn’t use the spa voucher as it was always booked. There was one time where the lifeguards allowed a family with small children at the adults only pool which was rather annoying but the place was beautiful "

"Overall a great hotel that lets itself down when it comes to looking after the beachside - I can’t understand why staff aren’t allocated to sort out the plastic and waste on the beach that’s clearly from hotel guests. Such a shame to see. Enjoyed great food at the Tropicana restaurant and breakfast was varied and high quality."

"The hotel is modern and clean, well maintained. Staff is friendly and helpful. The exception are lifeguards at the beach. The rules of the hotel: guests are allowed to use the swimming pools and beach (as it is owned by hotel) only from 6 am to 6 pm. When I tried to swim after 6 pm even it was not dark and no waves, the life guards yelled, whistled and used sirena. We did not drink, good swimmers and careful. Very unpleasant experience: first time in our many trips that we were not allowed to use beach and pools after 6 pm. The question is: what to do in their hotel after 6 pm considering that the hotel is located 40 min drive to city? Their entertainment in the evening was also poor. The food in the buffet was not great. Even the hotel is "all included", the restaurant was not included. guests need to pay extra. The hours of buffet operation were limited: no food after 8:30 pm. Conclusion: the price (more than 1600 CAD for 8 nights) did not match the quality of the service."

"Clean room, friendly staffs , good food "

"Hellpful, super kind staff. A lot of food choices, but always the same every day. Beautiful view from the room. Gym seems to be small at peak hours and children are playing inside, although the gym is 16+ "