Thistleton Hotels

"We have stayed here quite a few times now, our welcome is usually happy and warm, this time the member of staff was cold and uninterested. We are members, our account was not linked, we have never paid for parking in the past, this time it was demanded (however, on our astonishment the member of staff removed the charge) this is a stealth charge, a huge carpark out of the city centre should not be chargeable for hotel guests, this is disgusting! We normally love this hotel because it has easy uber links to the centre whilst still providing country walks, the staff are usually extrememly welcoming and interested in making your stay fantastic this time it felt flat and uneasy on arrival. Our room was as usual, and fairly clean however, the major fail of our stay this time was the duvet and cover, the duvet was miles too small for the cover this meant my husband was covered but i was covered only by the duvet cover not the duvet, i did not sleep. I reported this to the front desk on departure she said that they are available 24 hours, i said that in the middle of the night this would not have been an option, she offered a drink, we were leaving for a walk, it would not have been an appropriate resolve, i declined. Breakfast was good and extensive we really enjoyed this as usual. We are staying again in July and bringing my parents for birthday celebrations, i really hope we have the experiences we have been used to in the past, a warm welcome and a comfortable nights sleep."

"First, I called the hotel a day prior to our arrival and a receptionists named Chloe was very polite, kind and able to help us with our booking that we made through Expedia. When we arrived, it was Chloe who helped and informed us about the hotel, amenities, carpark and room booking. She is very knowledgeable. Thank you Chloe. The Room that was given to us was a family room which is very clean, comfortable beds, with two big mirrors and a comdortable single sofa seat which added to the elegance of the room. The toilet is very clean and looks amazing. There is a telephone, television, iron and ironing board, several bottles of water, kettle and sachets for hot drinks, hair dryer, lamps, portable heater and electric fan readily available to use. The carpark is just behind the hotel but there is small road that separate the hotel from the car park. Just be careful and always keep an eye with cars passing from your right when going to the car park. When leaving the car park, you need to get a code from the receptionist. We also met a very friendly cleaner named Christy Galer who prepared the room and we were amazed how clean and organized our family suite, bathroom and toilet. Before leaving the hotel amd handed back the keys of the room, I met another kind and friendly receptionist names Helen who also help us with our checking out. I am very impress and will recommend this 13th century Hotel. Great Price, Great Amenities with Excellent Staff. We love our room thank you very m"

"Clean room, bathroom excellent, staff / owners great, breakfast good, parking - I ended up parking away from the property due to road works and traffic chaos due to water-main leak on the main road."

"Suspicious brown stains on the bedroom floor and some of the most miserable and unsociable staff ever!"

"Beautifully refurbished and this hotel is excellent. Dinner in Embers Grill was really good as was breakfast. Staff were also extremely helpful. We won't hesitate to stay here again."

" Fine"

"The staff are realy helpfull We enjoyed ower stay but the rooms realy need updateing and the plumbing needs sorting out"

"Staff are super friendly and helpful. I like the fact that the accessible rooms have a walk in shower opposed to climbing into a lowered bath, which some similar priced hotels nearby have. The location is convenient to where my family live, and away from the city centre, but adjacent to the showground, so depending upon which activities people wish to access, may impact customers choosing this venue."

"Lovely relaxing overnight stay at The Crown in Stamford staying in the Townhouse family room - friendly attentive staff and delicious breakfast too."