Hotels near The Xcel Leisure Centre

"Breakfast was a buffet breakfast with the usual cereals, toast and hot food was served by one of the staff out of heated serving dishes. "

"My wife and our two young children arrived at 6pm to be told that the prepaid family room, booked and paid for two months in advance, was unavailable because the hotel had overbooked. That is a breach of the booking we paid for, and the explanation given ("it's what the airlines do") was wholly inadequate. In a frustrated and passive aggressive tone, the male reception staff member even said “I’ve had to deal with this stuff all day!” My wife was left stranded hours from home with one autistic child, while the reception staff were dismissive and unhelpful. The options offered were unreasonable: 1) separate rooms for a mother and young children (expecting one of the children to stay in a room on her own!), 2) a twin room for two children to share a single bed, or 3) find another hotel. After escalation, the hotel eventually arranged alternative accommodation in a Ramada hotel 10 minute’s drive away, but it was inferior, in a less suitable location, and required my wife to walk from a separate carpark in an undesirable area at night with children and luggage. Ultimately, the hotel failed to provide a reasonable alternative promptly, and its handling of the matter fell far below any acceptable standard of care. We incurred distress, inconvenience, and a clear loss of the service we contracted for. We will not return and I would urge anyone to reconsider using this hotel."

"Breakfast was nice requested poached eggs, would stay here again. Parking was easy, staff friendly and professional but relaxing"

"Very clean, large room with all you could wish for, lovely all you can eat breakfast at great price. Walkable to cathedral & shops & restaurants "

"Friendly staff. Nice clean room and a very comfortable bed."

"I have stayed here a couple of times and it's an excellent and clean place to stay. There's daily housekeeping. Staff were helpful and respectful. They helpfully accommodated my situation the day I arrived. Parking is brilliant but car has to be registered. Worse and worse of all is the crappy unbefitting internet service of an institution like Warwick. The internet was weak & so unstable that, I had to buy T mobile international pass plan for my work and phone. I really hope something is done to improve the internet especially if guests are going to be assigned rooms that are a bit away from the reception (my room was 114 and the internet wasn't good at all). "

"Clean room, quiet surroundings, nice breakfast and unexpectedly got into a lodge outside rather than a hotel , very nice surprise."

"Yes"

"Checked in for 1 night to go to the NEC which is fairly close. Staff were really helpful and friendly, had a good meal there that evening and the breakfast the next day was good."