"Fabulous hotel, stopped here a few times & will be back again
Staff very helpful from reception, breakfast to cleaners, all polite & making sure your stay is well
Room clean, spacious, was let in quickly due to arriving early, breakfast enough choice
Great for town centre & also not far from iron museums"
"In the room the carpet was filthy. The mattresses were too soft. The internet was poor.
The downstairs area looked very uninviting, like it had been left to rot. It was dark and depressing. There was no nice common area to sit and relax in.
The carpet on the way to the rooms looked like it hadn't been changed since the 1950s and was threadbare and dirty. The area near the landing toilets was old and smelled of sewage
The whole place needs an absolutely thorough makeover."
"Told on arrival no food as they said working on kitchen, dining room not open or any room service. Hotel isn't that close to other places either. Not even snacks or sandwiches or hot drinks other than those in the room. They could have provided a temporary provision. Instead told get a takeaway delivered and even delivery drivers took a long time given location. This hotel should not be trading as a 3 star hotel without any catering or any food. Room was cold also as heating on a timer so had to get hotel to provide a fan heater. Only one pillow on beds too low. All together a poor stay, shame as hotel so. Much potential and character. "
"Great hotel, I went stayed here with my wife when we went to the Embers festival. Lovely place to stay, parking fine and enjoyed the meal in the restaurant. Breakfast was really good and the staff were all wonderful. I would definitely stay here again"