Hotels near Taxhimay Lake

"Clean room, friendly staff"

"Although the hotel had some positive aspects, our opinion is heavily influenced by the very poor service we had in the Fiesta club restaurant. At breakfast in particular the staff were extremely discourteous to us. We had to constantly ask and re-ask for basics like coffee or replacement cutlery and the staff appeared to do their best to ignore us even when we made it obvious we needed something. To be fair some restaurant staff were lovely on the evening service. We complained to the restaurant staff directly but felt so strongly we went to reception and asked for the manager to voice our frustration. After reception taking our complaint and promising to have the manager contact us there was no feedback to us in any form. This has left us feeling that the hotel does not care about its guests negative experiences. I do not normally rate a hotel if it is not exceptional but I feel so strongly about this negative experience I fell compelled to complete this review"

"Excellency location in a very safe neighborhood, surrounded by high-end stores and restaurants. It was great to have two bedrooms as a family. Staff were responsive in person and also by online chat."

"Food, service, rooms, amenities, and staff were first class all the way. I will be back."

"Great spot to visit a great neighborhood (Santa Maria). Good enough to explore the city and just come back to sleep."

"Excellent equipment Comfortably all you can need"

"The rooms need to be updated "

"Gran zona con mucho comercio, los trabajadores fueron muy amables y atentos. El espacio estaba limpio y comodo, me encanto! "

"Desafortunadamente en esta ocasión la experiencia no fue tan buena, la habitación que nos asignaron tenía un problema con la regadera, nos cambiaron de habitación, pero las condiciones no fueron las mejores y la atención del personal no fue la adecuada para solventar esta situación. "