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"Breakfast was great. I prefer to have washcloth & hand towel in room. Staff was very kind & helpful"

"everyone was so friendly.amenities were excellant the spa people were outstanding..my only suggestions is more pillows in the room. notify the guests about the complimentary drinks and water.we didnt find out until the last day."

"Good "

"I had a wonderful experience at Shangrila . The staff was friendly and attentive, making me feel welcomed from the moment I arrived. The room was clean, spacious, and well-equipped with all the amenities I needed. Making it easy to explore the area. The breakfast, pool, lobby, and beach area. Overall, I highly recommend [Hotel Name] for anyone looking for comfort, great service, and a pleasant stay. I look forward to returning on my next visit! "

"The reception desk was the the first encounter. One person was not very welcoming or friendly. Then was charged extra for my child. It wasnt a pleasant experience. It made me very frustrated and angry To the point I almost left to go to previous resort. But my kids and I were tired, hungry, and hot. Rest of staff was very nice and friendly they made up for that one person. Restaurant, grounds ppl, everyone. was great. Love the variety of breakfast. House keeping fast and greay. Love the ammenities. Rooms beautiful! "

"Good customer service "

"So quite and rooms are nice pool is amazing "

"Recommend one "

"Amazing hotel, great facilities, immaculate grounds and pool area. Rooms spacious and well appointed. But the staff make the experience. Attentive, friendly and respectful. What a team. "