Hotels with Swimming Pool in Sutton on the Forest, York

"Pros- Good pool. Great breakfast with wide variety. Lovely restaurant staff. Lovely maintenance staff. Good location a little away from the centre. Some nice restaurants nearby. Plenty of space for paid parking. Comfy beds. Accomodates kids well. Cons- Sewage smell from basin. Reception staff seem a little more overwhelmed than other staff. Signs of wear all over the room - carpets, broken lamp, superficial damage/scratches to bathtub. "

"Nice easy, quick check in. Breakfast host was so friendly and very warming. "

"The room we had was dated but clean apart from some mould around the windows. There was a bit of a funny smell but it wasn’t overbearing. The pool was good and open late which was ideal. The steam room wasn’t working when we stayed but the sauna was nice and clean! The hotel was otherwise modern and and there was a nice bar/resturant. We didn’t eat in the hotel so can’t comment. The hotel location was perfect if you want to go into York (the shambles etc) it was a five min drive and the parking was easy to find albeit pricey! There was bus stops near the hotel if you’re good with public transport or you could easily get an uber if needed! Overall good stay. "

"Staff were excellent. We were offered a free room upgrade, but it was really small. The room smelt as if drains were blocked, and the shower didn't drain quickly. It was extremely hot throughout the night. The gym facility was in excellent condition. Sadly we never experienced the spa. "

"Absolutely amazing stay!! Cant wait to book again!"

"Every where was clean and there was a lovely smell x"

"Great hotel in York old town. "

"Standard of Housekeeping cleanliness in bathrooms well below par. Handling of complaints abysmal. Your duty manager appears to believe that because the rooms are ‘old’ customers should accept mould, scaling & improperly cleaned toilet. They did change rooms, 2nd room frankly not much improved with similar issues plus someone else’s hair on the shower wall. I asked the receptionist for compensation, refund of 1st night should have been offered as they couldn’t move my room - or clean it to an acceptable standard, and a 2nd free night as compensation for that & for the room key not working. She told me that they can’t do refunds as I booked online. She did offer me a free breakfast, which I didn’t want & which was not anppropriate compensation for the state of the bathroom. I asked her to refer my complaint to Hotel Manager. They did not acknowledge or do anything about it. Whether she couldn’t be bothered to flag my complaint or the Manager couldn’t be bothered to address it I don’t know. Neither is acceptable. Appalling service. Asked for compensation"