Hotel Istana Permata Ngagel is located in Gubeng, a neighborhood in Surabaya, and is near a train station. Travelers who have shopping on the agenda can visit Tunjungan Plaza and Pakuwon Mall. Surabaya Zoo and Taman Hiburan Rakyat are also worth visiting.
Hotel Istana Permata Ngagel provides dry cleaning/laundry services and more. Stay connected with free WiFi in public areas.
Other perks include:
Free self parking
Luggage storage, concierge services, and an elevator
A 24-hour front desk and multilingual staff
Room features
All 100 rooms include comforts such as 24-hour room service and air conditioning, in addition to perks like safes.
Extra amenities include:
Bathrooms with showers and free toiletries
32-inch LCD TVs with digital channels
Wardrobes/closets, daily housekeeping, and desks
Languages
English, Indonesian
Property amenities
Internet
Available in some public areas: Free WiFi
Parking and transportation
Free self parking on site
Limited onsite parking
Conveniences
24-hour front desk
Luggage storage
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Well-lit path to entrance
More
1 building
3 floors
Built in 1998
Designated smoking areas (fines apply)
Room amenities
Bedroom
Bedsheets provided
Bathroom
Free toiletries
Private bathroom
Shower
Towels
Entertainment
32-inch LCD TV with digital channels
Food and drink
24-hour room service
More
Air conditioning
Desk
Safe
Policies
Check-in
Check-in start time: 2 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
We should mention
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Property is also known as
Hotel Istana Permata
Hotel Istana Permata Ngagel
Hotel Istana Permata Ngagel Surabaya
Hotel Ngagel
Istana Permata
Istana Permata Hotel
Istana Permata Ngagel
Istana Permata Ngagel Hotel
Istana Permata Ngagel Surabaya
Ngagel
Hotel Istana Permata Ngagel Surabaya, Java
Istana Permata Ngagel Surabaya
Hotel Istana Permata Ngagel Hotel
Hotel Istana Permata Ngagel Surabaya
Hotel Istana Permata Ngagel Hotel Surabaya
Frequently asked questions
Is Hotel Istana Permata Ngagel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel Istana Permata Ngagel?
Self parking is free at this property.
What time is check-in at Hotel Istana Permata Ngagel?
Check-in start time: 2 PM; Check-in end time: anytime.
What time is check-out at Hotel Istana Permata Ngagel?
Check-out is at noon.
Where is Hotel Istana Permata Ngagel located?
Located in Gubeng, this hotel is within 3 mi (5 km) of Taman Bungkul, Rumah Sakit Umum Daerah Dr. Soetomo, and Sepuluh November Institute of Technology. Surabaya Zoo and Monument Of Suroboyo are also within 3 mi (5 km). Ngagel Station is 29 minutes by foot.
Hotel Istana Permata Ngagel Reviews
Reviews
4.0
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Had a fast check in experience even though I arrived late at night. I guess the hotel rarely have guests because the room I got was really old and dusty. The room is nowhere like the pictures displayed. Everything was old and worn out. The windows are useless as it opens to a wall, therefore you wouldn't know if it is day or night. Like previous comments, towels are given only upon request. I think this way is better, so that you wouldn't be expecting dusty towels when check in. Breakfast is just simple. Room service is 24 hours, but I rather go to rather go to the warung nearby for better tasting food. Staff are friendly and accommodating. Don't think I will stay here again, didn't feel comfortable.