Stainborough Hotels

"Second time stay for leisure purposes. Given the option to check in online 24hrs earlier, which led to a speedy check in and room was ready for our arrival at 14.30hrs. Comfortable room (standard), noted to have no bin liners in bins provided in room which isn't very hygienic, separate WC to bathroom which had no vanity basin, so if someone was in the bathroom you could not wash your hands. Comfortable bed, clean, room not very sound proofed as we could hear guests conversations in the corridor late at night. Breakfast was plentiful, although there was a delay in waiting for the hot items to be restocked, staff waiting on were friendly and helpful and arranged for an omelette to be cooked fresh to order, from the kitchen. Paid for 24hrs parking in the hotel for £18. Spaces were a bit tight as its situated underneath the hotel but good value for leeds centre. Overall a pleasant stay and the minor issues wouldn't put us off from staying again"

"Grand Hotel , well maintained, and clean , great location "

"Room and facilities are good. Staff a bit grumpy .. 4 on reception when we arrived … no-one looked up … not sure the guest is a priority here. "

"Clean,modern hotel in great location "

"I do not recommend this hotel. It is understaffed and unprepared for busy periods. Breakfast is poorly stocked with frequent waiting, towels “run out” during the day (??). One morning both Nespresso machines were “not working” and the only coffee was instant for breakfast. The gym and pool/sauna/steam room are good, but aside from this then it needs a lot of work."

"Great location Clean room Very helpful staff on reception "

"Lovely, helpful staff. "

"Room was fine. Disabled toilet was very unclean and brought to attention of staff. Also we felt it was a bit mean that we couldn't check in 50 mins before 3 but we were able to leave luggage "

"Watch out for hidden charges at check-in. £50 taken from my bank immediately on top of the room charge. If I wanted to purchase anything extra, I would have paid at the time of purchasing. Now having to wait for a refund. This was not transparent enough in the T&Cs even within the confirmation email. Lifts old and creaky despite £3m upgrade, shower tiles grubby, mini bar only stocked water and wasn’t clear if this was complimentary, broken usb port by the bedside and heating system didn’t work as only blowing out cold air (no extra blankets in the room). Not enough towels for two women to dry their hair and body without using the hand towel too. £5 service charge for room service unless you were sensible and read all the in-room gubbins and saw the discount code - just don’t charge it in the first place! Prices were also out of date on the room service menu in the room. Didn’t think much of the cheese and biscuits either as two of the cheeses lacked flavour and we got a few apple slices rather than the whole apple sliced for £13! I know this is a 4* hotel but it’s the little things that matter and these could be improved. Breakfast served until 10am but by 9:30, the hot buffet was lacking and had to be refilled multiple times: eggs congealed and some items luke warm. "