Southwest Illinois hotel rooms a the Independent

"This place was wonderful from the start. I was very impressed at the hotel staff & how incredible they were but 3 weeks into my 1 month stay they knocked on my door I was asleep and other person in my rm was in shower. thought they heard a dog bark & came into my rm wo permission. They told me they heard dog & had to leave. I still had 9 days left paid for. They searched rm I had no dog then next day went to turn in towels to get clean ones i was informed for the first time I was not allowed new towels n sheets while I stayed I would have to pay an extra 19.99 per mo but I was never informed of that upon both times I checked into this hotel this last yr. They were extremely rude to me so much I was afraid to ask for toilet paper. I paid over 1500 dollars to stay at this place to be treated like a second hand citizen. Then upon check out today now kind u I asked upon check in even stayed in my reservations that I needed extra time to check out between 12-1 it was approved in the iteneraey clearly yet they were knocking on my door telling me to leave at 11. I am a 100% disabled vet of 16 yrs I have ptsd & multiple sclerosis. I move slowly some days and accounted for that upfront upon check in. This place has no common courtesy at best. What they did by coming into my room without it being an emergency i.e. screams for help a fire ect. They found no dog upon coming into my room that day twice and several times after that occurrence. Yet treated me like a criminal "

"We did not stay at this property! Our plans change due to mother-in-law having a stroke. We notified the hotel 4 days in advance to cancel the reservation and they would not give us our money back. Expedia try to help but the hotel refused to refund the money."

"Breakfast was great. Staff were very helpful. Beds and AC were less than expected."

"Lovely place. Breakfast is kind of standard continental basics but very clean and lovely staff."

"Clean room, great staff. Good breakfast"

"The accomodations were very nice, the staff was helpful and informative, and although it was a casino, the room and hallways were quiet. We were very comfortable. The pool and hot tub were also great features."

"Very clean, spacious room. Very good breakfast."

"Other than the storm knockingnout the power in the area off an on. Great stay extremely friendly staff "

"Nice meals"